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Snug - Islington
- Retail
- London
About this business
Location details
Ground Floor, 116K, Unit G7 Islington Square, Upper St, 116K, Unit G7 Islington Square, Upper St, London, N1 1QP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Worst experience. Orders were being cancelled TWICE and both cancellations were said having unexpected technical issues. My order was made 2 months ago and is expected to deliver two days later. No phone call and received an email with no sign-off to cancel the order. The payment was hold by them in these two months.
How this place is still in business baffles me, it certainly can't be because of in-store orders. We traveled well over an hour to view sofas in person hoping to purchase that day. We entered the store (and were the only people in there) and the lady sat at the desk didn't even look up, completely ignored us, sat texting on her phone. Engaging with her and asking any questions was like pulling teeth. Every single response was met with a very blunt yes, no or I don't know and a quick return to texting. There was absolutely ze... read more
This has been a shocking experience so far. Ordered at the store where staff were lovely but has become a nightmare since then. We’re promised next day delivery, which was the postponed a month. But we decided to wait. This week we have been promised delivery four times, and it has been cancelled last minute every single time. Weird excuses like the sofa isn’t in the right place, isn’t in sock, sofas are in separate warehouses etc. No one is really taking complaint seriously. It just gets rebooked and cancelled.
AVOID - Ordered a chair online only for it to arrive with faulty parts as well as some components missing completely. Spent 2.5 hours on hold with no answer. Eventually they arranged for the faulty parts to be collected but we have yet to receive the replacement after 4 WEEKS. I currently have a half built sofa in my living room. They have not answered any emails or calls for a number of weeks now. Leaving me with no choice but to contact trading standards to get the issue resolved. I’ve paid £600+ for a chair that I haven’t... read more
Frequently asked questions about Snug - Islington
How is Snug - Islington rated?
Snug - Islington has a 2.7 star rating with 9 reviews.
When is Snug - Islington open?
Snug - Islington is open now. It will close at 7:00 p.m.
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