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Smart Start Ignition Interlock
- Automotive
- Commerce City, CO
About this business
Location details
6990 CO-2, Commerce City, CO, 80022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible company. I got a device installed which i was required to get before applying for an IILL in Pennsylvania. I fill out all the forms and one form specific requires a Smart Start Rep. to fill out the "Statement of Vendor" portion. When i went to get it installed the mechanic said that he was not able to sign it as he is not a rep of Smart Start, which is understandable. I called Smart Start and was told they will be faxing a completed copy, including the "Statement of Vendor portion to PennDOT and to send the form I h... read more
Do not use this company. They have no problem getting the device in and no problem taking your money - but getting it out is near impossible. Then there is no way to get a live person on the phone unless you go through an hour with of prompts and recordings to then be hung up on. If you finally get an agent on the phone they are worthless and can’t do anything. They just keep saying “everything is processing”. After I was found not guilty and paper work was submitted it took 8 weeks for them to get the “paperwork processed” ... read more
Business response:
Hello, the courts require that Smart Start only remove an ignition interlock device once we receive written authorization from the courts, which in this case we have not. Smart Start sent all of the reports to the customers Attorney on April 20, 2021. As soon as we receive the court order will remove the interlock system as quickly as possible.
Me and my fiancé work night shift (14 hr) shifts! We have been doing business through the smart start in Knoxville (Center Park Dr) for 8 months and have never had a terrible experience like this one! The man was extremely rude the entire time because I missed an appointment but knowing that I wouldn’t mind to wait for recalibration service! I offered to the employee that I would wait for him to get a chance to! He blatantly refused and remained extremely rude and disrespectful! My blow n go locks out in two hrs at this poin... read more
Absolute horrible customer service. I am a Combat Veteran in the Veteran Treatment Court Program and they nearly impossible to get a hold of. This company is absolute garbage and I would recommend that any court officials use a different system or if you have a choice, go with someone else.
Business response:
Hello, Smart Start takes customer service very seriously. We are available 24 hours per day, 7 days per week at 1-800-880-3394. We can also be contacted via our website: www.smartstartinc.com. Or email: info@smartstartinc.com or feedback@smartstartinc.com. Both of these email addresses are monitored on a consistent basis.
nothing but problems Wonderful staff working for them but inadequate business. I believe they are going out of business and rightfully so, as they are pathetic in every way as far as doing their jobs and providing the service they say they do. I've had numerous run ins and problems with their practice and am here to warn anyone out there to not go with them no matter what you do because you will end up in the same boat I'm in right now because of their lack of capabilities to make their devices work. I will now pursue financ... read more
Business response:
Hello, I have asked our Colorado Operations Manager to reach out to the customer directly to provide assistance. I can also be contacted at **********************.com
If your state allows another device company, save your self some trouble and go to with them. They are quick to install and charge extra money for the so called "violations" but when you have satisfied your court order and want it removed, it's a hustle like no other. Their customer service is not the best either.
Business response:
Hello, Mr. M****** had an ignition interlock installed in his vehicle pursuant to a court order. The State of ****** requires that the ignition interlock enter lockout mode if it registers positive alcohol tests or skipped tests. In this situation the device logged multiple skipped tests in violation of the program rules and regulations. This results in the unit locking out and requiring immediate service to reset the device and so that the data can be sent to the monitoring authority. The lockout service is an additional se... read more
Frequently asked questions about Smart Start Ignition Interlock
How is Smart Start Ignition Interlock rated?
Smart Start Ignition Interlock has a 1 star rating with 51 reviews.
When is Smart Start Ignition Interlock open?
Smart Start Ignition Interlock is open now. It will close at 6:00 p.m.
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