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Smart Start Ignition Interlock
- Automotive
- Commerce City, CO
About this business
Location details
6990 CO-2, Commerce City, CO, 80022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Working with this company has been the worst experience....I honestly don't know how to put it into words. The level of incompetence by employee and the complaints department are unprecedented. Wrongly accused of tampering and then given an extension that has been a huge -unnecessary inconvenience. What is even more concerning is this company (racket) has managed to be in cohorts with ********** of ***** Vehicles- a government entity- very problematic.
They charged me$81 because it went off after I killed the car and jumped out so I didn't notice it because I had to get back to work. The car was already shut off...wth!
I would give this company zero stars if possible. The list of horrific experiences is too long to even write here. This is the most incompetent, nightmare, illegitimate scam of a company I have ever had to deal with. They added an additional year and two months for two violations that were not even my fault. When I tried to dispute the violations, no one cared to look at the cameras or even understand that one of the times my appointment was scheduled for Christmas Day. My Smart Start location isn't open on Christmas day, bu... read more
Two month expansion added because of a violation that occurred at an auto repair shop. They refuse to use our vehicle's Smart Start camera footage nor the receipts from the repair shop. After research, and learning that Smart Start's unethical practices have been occurring year after year nation wide a Class Action Suite is an easy solution. Why install cameras in the vehicle if you don't accept them as evidence?
They are not at all what they claim. They do not honor their obligations and their customer service is terrible the location are closing at a high rate from poor customer service you must drive at least 30 miles for service on vehicle. The help holiness is hard to get ahold of someone knowledgeable to get you back driving the wait time is minimal30 minutes to talk to someone and the list goes on! I am very unhappy with the way this company handles its customers.
Mi nombre *********************************** 3 aos con start star mi abogado me digo 180 tengo 3 anos no puedes quitar por esta gente de start smar nunca mando los papeles siempre por cualquier cosa me regresaban otros 6 soy muy coructos la no agarren esta compaa son muy rateros cuidado con ellos hay compania mejores aparte los costumer service es malicimo Los mecanisco de ellos te tratan como si fueran policia
Business response:
Hello, I am unsure as to the exact nature of this complaint, however, in reviewing the account the ignition interlock requirement was extended by the state (not Smart Start) for for an additional 180 days due to a violation of the state program rules and regulations. The ignition interlock device is required to log program violations defined by the state monitoring authorities and this data is provided to the state. Smart Start can not alter any data, and the state authorities determine if the data constitutes a program vioa... read more
My name is ********************* I'm from ****** ******** I have paid thousands of dollars to Smart start and have got a violation probably every month I'd say violation lockout saying I've got alcohol my breath I haven't drank a drop since I got my DWI these people ripping us off we just paid $250 today to get my all my stuff paid for them just because they're wiring wasn't done right it blew fusing my car which cost me not to be able to make it to the stereo shop in ****** and and have it recalibrated I called and begged a... read more
Business response:
Hello, I reviewed the account and the data logs. There were three separate violations logged due to skipped tests. The program rules and regulations are established by the state, and require an ignition interlock device to enter lockout mode if a violation of the rules is logged. The state requires that skipped tests be logged and result in a lockout which is what happened on all three occassions. Typically this is due to a vehicle being started and left unattended while it warms up. This is not a device malfunction therefor... read more
If I could rate this company with zero or negative stars, I would. It has been the most horrific, ridiculous, stressful money scam I've ever encountered. I've been dealing with a faulty device the entire year that it has been installed in my vehicle. Because of this, I got multiple violation lockouts, which made it so I had to have it calibrated again, and usually only days after I just had one, and on top of that pay for a violation fee. This happened so many times that there were months that I would try not to drive my own... read more
Returned a handheld device. The person in the store said everything is good. A month later I get billed. I called in takes 30 minutes to get a hold of somebody. They said that they will call the store to check - they attempt and cant even call the store. I talk to somebody in collections they tell me they can't reach somebody in the store and that the charge will continue to auto bill. I have disputed the pending charge on my credit card company and will continue to notify my credit card company of what has happened.Wouldn't... read more
Business response:
Hello, I am working on this complaint with our ********************** Please contact me directly so that I can resolve this situation. *********************, ************************************
Frequently asked questions about Smart Start Ignition Interlock
How is Smart Start Ignition Interlock rated?
Smart Start Ignition Interlock has a 1 star rating with 51 reviews.
When is Smart Start Ignition Interlock open?
Smart Start Ignition Interlock is open now. It will close at 6:00 p.m.
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