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Smart Start Ignition Interlock
- Automotive
- Commerce City, CO
About this business
Location details
6990 CO-2, Commerce City, CO, 80022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their device begin giving me issues and left me stranded in a parking lot and caused me to miss a schedule real estate appointment with clients to show a house. The device would not stay powered on for the most part and when it did initialize and ask for me to "blow" it immediately would give an error. My truck was left sitting all weekend without the ability to start it. Im a realtor, a missed out on a $400k real estate contract because I couldnt meet clients and had to refer the client to someone else. Called customer serv... read more
Business response:
Hello, I reviewed the notes in the account as well as the incident report. Based on this information I have issued a credit for the balance of the tow ($89) and added one month of free service. The total credit to the Smart Start account was $181.00. Please contact me directly at ************************************ if I can be of further assistance.
C.I I paid my bill for smart start on 12/12/2022. It was deducted from my account. My appointment for calibration was on 12/14/22, but I called and rescheduled it for 12/16/22. The mechanic said I had 4 days before or four days after my appointment date to service the vehicle. He said Friday at 8 am was fine. I went in two days after 12/16/22 During calibration the mechanic came to the car and said, credit card please. I said, for what, I was told not to make any payments to the shop. He said they, smart start is requesting ... read more
Business response:
Hello, I am working with our accounting department to correct this situation. Ms. ******* account is showing a balance due of $98.70 however the next service date is not until February 14, 2023. Please contact me directly at ************************************ so that I can insure this is resolved.
This company is charging more for interlock installations than the court says they should. Theyre also charging over double the amount for calibrations each month than another local provider.
This company is charging more than the ************************ allows. They are charging over double the amount for calibrations as another local provider.
Business response:
Greetings. I have confirmed that Smart Start's pricing in the ***************** is within the pricing limitations required by the State. Regarding the calibration fee, Smart Start charges $75 per month which includes the lease and calibration fee. Some competitors charge the lease and calibration as separate line items.
This business is a scam. My interlock device has gone off when THE **** WERENT EVEN INNTHE IGNITION! They make me "violate" all the time, without warning FOR NO REASON. Actually there is a reason, they make $50 every time I "violate" and I can't get the device removed until I go 180 days violation free. They have made over $2000 from me so far! I am stuck with a faulty device that ***** the money out of me perpetually. I see no end in sight. There is no one to repost them to and nothing that can be done. Do yourself a favor ... read more
Business response:
Ms. Travers had an ignition interlock device installed as required by the State of Washington DMV. The state establishes the program rules and regulations including what constitutes a violation and when an interlock device must lockout. There are two violation lockouts showing on the data log, one on May 11, 2022, the other was on May 27, 2022. The May 11th violation was due to a skipped test that occurred just prior to the engine being turned off. The violation on May 27, 2022 was due to a positive alcohol test. The state r... read more
This Company is HORRIBLE AND ATOTAL RIP OFF...My car went into the shop and the shop caused a violation on my machine....so I called and the owner of the shop on the same day...agent told me there was nothing l could do but take my car in before the count down end..I was at Smart Start shop the next morning..Agent told me how to file a Incident Report which I did..l file 3 separate lncident Reports and was denied a refund of the violation which wasn't caused by ME..the owner of the shop called Smart Start in front of me ...a... read more
Business response:
Greetings, **************** had an ignition interlock installed as ordered by Tarrant County Probation. ******************** interlock logged multiple skipped tests which occurred on three separate dates. The ignition interlock is required to log all skipped tests and the unit must enter lockout mode which results in an additional service appointment and cost. **************** submitted two incident reports and was sent a response to the incident reports on May 20, 2022 and June 6, 2022, informing him of the denial of credit... read more
This business is an absolute joke!I have a violation lockout EVERY week if not AT the LEAST every TWO weeks MINIMUM! I have paid $65 for this stupid fix over 15 times, with proof of every credit card charge to back my statement up.Yogurt, bread,! And even WATER has violated with alcohol in the computer! But I never failed a retest and never have been reimbursed.I have videos of the device short-aging out and I have it being unviolated and me shutting it off and back when I turn it on it magically is violated!
Business response:
Smart Start taks customer service very seriously. Unfortunately I am not able to locate your account with the information provided (name or email address). Please contact me directly at ************************************************************ so that I can research this complaint.
I am a smart start customer , I have had ********************** since since ***** 2022 *** wont be finished until May 2023. My original end date was ***** 2023. But on ***** 29,2022. I went into a ********* and had to touch two doors plus a bathroom door before re entering my car . This caused me to use hand sanitizer , as always !!! I immediately got a violation code and they prompted me to reblow about 6 times . After the 6th time i was out of breath , I decided to wipe my hands with baby wipes and use lotion . After that ... read more
Worst company ever, if you need a idd, please please, don't go to this company, they only answer if your getting a device installed, after installation, forget about customer service, I've had the devices installed for three weeks and can't get them to fill out the paperwork so I can get my driver's license back, what good is a device if I can't drive? How am I supposed to bring the car in for service if I can't drive the car to them....smh, I've should have done my research first
Business response:
Hello, the notes in ******************** account show that on May 18, 2022, our ************ Manager "assisted the client with all the paperwork to take to DMV , Install certificate , service provider information PD2 form ,service ticket and service contract." If any further assistance is needed please contact me at ************************************************************
Frequently asked questions about Smart Start Ignition Interlock
How is Smart Start Ignition Interlock rated?
Smart Start Ignition Interlock has a 1 star rating with 51 reviews.
When is Smart Start Ignition Interlock open?
Smart Start Ignition Interlock is closed now. It will open at 9:00 a.m.
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