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Smart Start Ignition Interlock
- Automotive
- Commerce City, CO
About this business
Location details
6990 CO-2, Commerce City, CO, 80022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give them zero Stars I absolutely would this month alone they've taken over $500 from me just in one month it should be criminal what they're doing to people and I absolutely cannot believe that places like this exist and are legal but they know they have us by the ***** because it's the only way we can drive my DUI is over 12 years old and I'm still being treated like a ***** I highly advise not ever using this company if you value your money. Also I went to dispute a violation for missing a blow and because I do... read more
Business response:
Smart Start has contacted this customer to address his concerns. He was provided the contact information (direct phone and email address) for *********************, Director of Field Quality Control.
I had a 4 month program assigned to me to get my license back in ****************. I got my interlock installed on 4/10/2023. I got the calibration done on 5/5/2023. I got a calibration done on 6/15/2023, which I payed for a 2 month service that should have taken me all the way to 8/15/2023. My last required day according to the *** would have been 8/8/2023, but instead of honoring the 2 month service, they put a lock out date for 7/22/2023, whoch was only a 1 month service. I don't drive for work. I never use the truck the ... read more
They owe me my deposit refund and for a full month that had me pay even though I told them I didnt need the full month which I was locked out every time and had to Lyft every time it was up to have it fixed 280$$$ they owe me and I had emailed someone and they actually blocked me! Wth is wrong with this business note do they have Corporate information and the 800 number just makes you leave a voicemail they literally steal money from people
Business response:
Hello, the refund of the deposit was submitted to our accounting department. Smart Starts lease agreement is a month-to-month term, we do not prorate the monthly charge.
I have had my device installed last July 2022. November 2022 I had to replace a battery and alternator. Then Im February my car completely shuts down and will not crank after paying over $1500 to have my car work on and not fix because I have wiring problems because of the device being installed in my vehicle I have call smart start and notified them about whats going on and also tried calling the technician that installed my device he sent me to voicemail didnt return my call or text message. I call about my billing because... read more
I would give zero if I could!! I have emailed to get my device removed on 4/27/2023!! These people will not give me the proper paperwork to have it removed!! It was not DOL a ordered it was by the court!! So now my car will not start and they want me to pay for this unit for 2 months and now have my car towed!! Smart start does not have the shop train you so you get a violation than they charge you 75 for each one!! Than they turn your car off which now has to be towed cuz there program is a joke!!
Built to Fail try to keep you in a cycle of paying fees along with the *** this is how they make money.
They obviously don't care about customer service. If you have another ******************** option use them. I can't imagine anyone being worse than this company. My experience has been a total nightmare from the start.
I wish I could give zero stars. Not on do the people that you deal with in person have terrible customer service, but even the people that you call to complain about the machine to don't say anything except "make sure the mouthpiece is in all the way and make sure to rinse your mouth with water" I'm convinced that they just want to get extra money by adding all of these extra fees, HORRIBLE COMPANY!
Worst company I've ever dealt with . Just horrible service they lock your devices out for no reason then charge you for a code to get it going after they have you on hold for hours. And when you finally talk to customer service they don't know anything can't turn your device on nothing you have to be in your vehicle when they answer or they cant help you plus you have to go take it into a service location where they say nothing positive and want to charge you more... worst company save your money and time do not give this co... read more
Frequently asked questions about Smart Start Ignition Interlock
How is Smart Start Ignition Interlock rated?
Smart Start Ignition Interlock has a 1 star rating with 51 reviews.
When is Smart Start Ignition Interlock open?
Smart Start Ignition Interlock is open now. It will close at 6:00 p.m.
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