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Smart Start Ignition Interlock
- Automotive
- Commerce City, CO
About this business
Location details
6990 CO-2, Commerce City, CO, 80022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I live in **********, **. I recently had a smart start device installed in my car.The guys in the local shop were awesome. However on Oct 26, 2023, I had an issue with the device due to having a dead battery and a lock out code. I had to get an over ride code in able jump start the car. After I realized the battery was dead and that I needed an over ride code I immediately called the head office in ****** **. When I called I went thru the automated directions, then had to weight for a representative. My first 2 calls where m... read more
This company is a legit robbery. The fees are insane and the device is poor quality. Due to that I have had numerous lock outs because of a faculty wire which stops the rolling blows but then charges me lock out. Im beyond livid and plan to proceed with civil case. Additionally I was only ordered to have this on for 3 months but Im now on almost a full year because of their incompetence.
Business response:
Hello, the ignition interlock program rules and regulations are established by the state monitoring authorities. The regulations require that an interlock device enter lockout mode if/when it logs positive alcohol tests and/or missed tests. The data shows multiple missed tests on four dates resulting in the interlock entering lockout mode. Lockout mode requires that the unit be brought to a Smart Start service center so that we can download the data, conduct a calibration check, and transmit the data to the monitoring author... read more
Twice now I have had a $50 fee added to my monthly bill. I have made 5 attempts to find out why with no luck they know they have you over a barrel and make no attempt to assist.
Had to change in lock device companies a few months back due to ******************* regulations. I wish I had research this company better before installing a new Smart interlock device. I have had nothing but issues with this company. First of all it is the most difficult device to utilize and there is no volume button so I can put it to the maximum volume so I can hear it. I cant even listen to my radio in my car because I cannot hear the beep to blow which is caused me a dispute now with the registry of motor vehicles. Ea... read more
I am at a loss how this company is allowed to administer such a vital part of DWI probation process. It seemed to work with fail until now the 4 th month. Within the last week it read violation when there was none. I quickly let probation officer know what the issue was. I took it into shop and guy looks at it and gives no explanation just replaces handset. I said fine and thought problem was fixed. It stayed in prolonged initializing phase which again I thought maybe learning process. Then it completely fails to allow me to... read more
Smart start company charged me a missed calibration fee of $35. My service was not due till 9.25.2023. My payment was not due till 9.21.2023. My vehicle was serviced 9.19.2023. 2 well before the service date indicated on the portal as well as the device in car! I want this fee reimbursed. Your company was also to reimburse for the installation fee. Of $150 as this should have never been charged due to being a corporate office! This fee has never been reimbursed. Neither have been responsive dedicated to nor reimbursed!
My experience with smartStart has been traumatizing. The install device continuously gives service errors and lockouts due to device errors. I have auto pay set up, and the company continuously does not take the money out of my account so that they can charge me a service lockout fee. Each time I call to speak with a supervisor. I am passed from **** to **** with no resolution. The local, smart start representative has been amazing to work with. My dissatisfaction with this company is so severe that the next step Im going to... read more
Business response:
Hello, the data log indicates that there was a loose connection between the handset and the relay unit which resulted in the device losing power. A note in the account from August 28th states the unit was swapped, there are no notes since then indicating any reported device issues. The lockout fee of $75 (plus tax) charged on August 28th will be credited to ****************** Smart Start account resulting in her account having a $0.00 balance. Regarding the service lockout fee, this is based on the unit being serviced in a t... read more
******* company only in it for the money. You cant get a human on the phone to save your life. The entire process has been horrible. First they tell you its going to be a certain amount auto drafted each month. Then they schedule your apppointmenr before said auto draft and since you are paying in person that charge you more and dont auto draft. Then today for example I scheduled my appointment only to show up at the Irving ******** to a line of 15 literal cars and waited an hour and a half and was late for work because of i... read more
There is no safety measure.If something happens to you and your car keep running for some period of time, they will charge you for violation. Instead of the device to text or call to find out why, they will charge you for violation.
Frequently asked questions about Smart Start Ignition Interlock
How is Smart Start Ignition Interlock rated?
Smart Start Ignition Interlock has a 1 star rating with 51 reviews.
When is Smart Start Ignition Interlock open?
Smart Start Ignition Interlock is open now. It will close at 6:00 p.m.
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