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SIteLock
- Software company
- Scottsdale, AZ
About this business
Location details
8701 E Hartford Dr #200, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My ecommerce website is somewhat complicated because of the 5 or 6 service providers supporting various aspects of the site. I recently encountered some difficulty with installation of SSL from one service provider while also upgrading the firewall supported by SITELOCK. My site went down completely, so customers lost all opportunity to view and purchase our products during our busiest season. The SITELOCK Team was outstanding in their response. Justin Siegel and Alek Robbins responded immediately to provide excellent, timel... read more
Business response:
Welcome to the SiteLock family, Phillip. Thank you for leaving us such a wonderful review! Your feedback is extremely important to us, and we’re happy you’ve had a positive experience.
My experience with Sitelock is mixed but primarily positive. I'm a web developer who resells hosting and Sitelock security services. The company is detailed, customer focused, and generally pleasant to deal with. My problem is that using them gives me a whole new job that takes time from more profitable work. Not their fault. Good people and decent results can be expected working with them.
Business response:
Thank you Robert for taking the time to leave a review. We enjoyed working with you just as much. Let us know if we can help with anything in the future and we will be in touch! Thanks.
Friendly, knowledgeable, and prompt service. Saved us from multiple malware attacks on our website.
Business response:
Welcome to the SiteLock family, Natalie. Thank you for leaving us such a wonderful review! Your feedback is extremely important to us, and we’re happy you’ve had a positive experience.
I contacted Byron Lee today for assistance with logging into my account and for installing SmartPatch. I was able to reset the password and install SmartPatch. I had spoken with Byron on June 18 and wrote a glowing review that apparently was not recorded. Today, just as on June 18, Byron was very professional and knowledgeable about my questions. He demonstrated patience and clear instructions. Thank you again, Byron.
Business response:
Thank you Joan for your kind words! We’re happy we could help and truly appreciate you taking the time to share your experience. We are researching your previous review and greatly appreciate your time leaving an additional one for Byron. He is one of our best!
Thank you Alie for being very helpful and patient with our questions. Very quick to solve our issue and made it very easy on our end. Great experience!
Business response:
Hi Emma! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.
I was ready to close my Sitelock account. Alek listened to my situation and suggested a solution. He made an excellent case for my continuing to be a Sitelock customer. He was very sincere and provided sensible information. I was very appreciative and I am now a continuing Sitelock customer.
Business response:
Welcome to the SiteLock family, Diana. Thank you for leaving us such a wonderful review! Your feedback is extremely important to us, and we’re happy you’ve had a positive experience.
Incredibly good personal one-on-one service. James recently introduced himself as our contact for Sitelock... I love that I have one point of contact... one real person I can talk to. He walked me through the SiteLock interface thoroughly and answered my many questions. I am very happy. Thanks James!
Business response:
Welcome to the SiteLock family, Britt. Thank you for leaving us such a wonderful review! Your feedback is extremely important to us, and we’re happy you’ve had a positive experience.
Very happy.
Business response:
Thanks for the great review, Pelican Sign Service! We work hard to exceed customers expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!
Very efficient and very helpful.
Business response:
Hi John! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.
Frequently asked questions about SIteLock
How is SIteLock rated?
SIteLock has a 4.3 star rating with 670 reviews.
When is SIteLock open?
SIteLock is closed now. It will open on Monday at 9:00 a.m.
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