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SIteLock
- Software company
- Scottsdale, AZ
About this business
Location details
8701 E Hartford Dr #200, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything I needed was taken care of quickly and efficiently.
Business response:
Thank you, *****, for your kind words! We’re happy we could help and truly appreciate you taking the time to share your experience.
Above average customer service. Definitely knowledgeable and committed to helping the customer. Could be improved to 5-stars by checking for IT comprehension upfront and by aligning objectives for the call before going down a sales or support path.
Business response:
Thank you, Lawrence, for taking the time to leave a review. We enjoyed working with you just as much. Let us know if we can help with anything in the future!
Alie V**** provides very good, helpful and knowledgeable support. Thanks.
Business response:
Thanks for the great review, Phillip! We work hard to exceed customers expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!
Great and quick service!
Business response:
Thank you, Kris, for taking the time to leave a review. We enjoyed working with you just as much. Let us know if we can help with anything in the future!
I was originally signed up for a 1 month trial, but when I asked to cancel at the 1 month mark, the lead sales rep told me that my account manager had departed and referred me to the billing department. Billing told me that I had signed up for a 1 yr subscription, but wouldn’t provide any evidence. The lead sales rep also never returned my request for assistance in sorting this out, therefore I’m still paying $30/month for something I don’t need.
Business response:
Hi Brian, we understand your frustrations. Sitelock strives to resolve any disputes in a way that satisfies the customer. Per your request, we've canceled your services. Please let us know if we can help with anything in the future.
Last year, I got into a sticky situation when my server was hacked by a script that tried to send spam email through non-existent accounts. Luckily, none of the emails left my outbox, but unfortunately, they were stuck in the cue, spending the memory on my server and causing it to shut down. In a panic, I looked for solutions and since I use BlueHost, SiteLock was tied into the service. I tried to find any other service, since SiteLock had terrible and scary reviews, but time was of the essence so I dove in. The first proble... read more
Business response:
SiteLock strives to resolve any disputes in a way that satisfies the customer. Our team has made several attempts to contact D**** in order to discuss this matter and ensure we properly address his concerns and frustrations. Once we are able to connect with D****, we would like to make this right.
SiteLock LLC won't rest until I know exactly what is going on behind the scenes even if it means staying to answer my call when they are headed out the door at the end of the day. Top notch customer service!!
Business response:
Thank you, ********, for taking the time to leave a review. We enjoyed working with you just as much. Let us know if we can help with anything in the future!
Alexander was very helpful and informative.
Business response:
Thanks, *****! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.
Chelsey was very friendly and helpful in walking me through how the dashboard works and making sure any questions I may have had were answered.
Business response:
Thank you, ****, for your kind words! We’re happy we could help and truly appreciate you taking the time to share your experience.
Frequently asked questions about SIteLock
How is SIteLock rated?
SIteLock has a 4.3 star rating with 670 reviews.
When is SIteLock open?
SIteLock is closed now. It will open on Monday at 9:00 a.m.
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