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Signature Solar
- Consumer Services
- Sulphur Springs, TX
About this business
Signature Solar sells components and parts for off-grid, grid-tie and custom solar system kits. Providing information and hands on experience within the industry. The best pricing and resources to support your energy needs. Give us a call today! Please schedule an appointment if you plan on visiting our location.
Location details
1130 Como Street South, Sulphur Springs, TX, 75482, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I ordered and Signature Solar delivered, happy customer! I ordered more, shipping damage, not a good situation. I called and met several helpful and wonderful employees! Great people, went above any business I've worked with! Great employees who helped me include Shayla in Shipping, Jenny in Shipping, Rachel in Customer Service, Rachel in Customer Service, Rolanda Claims Department, Morgan and Rachel. Excellent people! Great employees! Well Done Signature Solar!
Signature Solar has been sitting on my order for 10 days. They said because the order was sent over to their fraud department. My credit card has been charged and the sum has settled. There is no excuse for delaying my order, none.
Business response:
Signature Solar prides itself on customer satisfaction as well as customer fraud safety. Our order system flagged your purchase as 'potential fraud' which lead our Fraud Department to place your order on hold until we could receive a form verifying the purchasers identity. Signature Solar did not receive any form of identity confirmation which led to our team to cancel your order and issue a full refund back to the payment method. We are sorry for any inconveniences this may have caused and hope that you can understand the... read more
We wanted to like Signature Solar but had nothing but problems from the outset. Incorrect shipping methods and fees. Broken solar panels. Refusal to refund shipping on solar panels. Continued difficulty getting through to tech support. Hours to wait - finally having to give up. Issues with our inverter not working. Went through many "levels" of customer and tech support. Had to take time away from work to try and reach them. Sent every requested photo and video to techs...took more than a month for them to concede they had s... read more
Ordered complete system had a Doa solar inverter. Called tech support before labor day no response until 3weeks later. Had to call shipping department to get the ball rolling. Sent three different tech the same information that was requested with app time set for return call. No return call had to call shipping again to get help. After a week they finally decided inverter was bad. I had to send bad inverte back first before they would send out another one. So I just purchased another one so I could get the system running. Pu... read more
my EG4 inverter went bad last week I explained that my family is dependent on our solar system because we have no grid access. Still haven't received any solution. I've spent probably about 3 hours on hold and have spoke to different people.
Business response:
Hello ***, We will research this issue. Due to the unprecedented call volume and interest in Solar our hold time is much longer than normal but you can also sign up to be called back.
I purchased 6 lifpro 48v batteries, 12k $, I'm having issues and they don't return calls, the sales dept answers, 3 of the 6 batteries are being drained while 3 stay fully charged, (Using a copper bus bar) everything is set up right using Schnider 4048 inverter and a MPPT100 600volt connect, they keep telling me im in the call back que, total BS, so i decided to buy the 48v Eg4 charger and it looks used with electrical tape, get this!!! their gonna get back to me with a return shipping label and then it takes 14 days to get ... read more
Purchased a growatt inverter from signature Solar that was defective. Signature Solar offered to exchange for a new inverter that they could not guarantee would work. They also acknowledged there was a known problem with the inverter When I requested a refund they said I would have to pay a 30% restocking fee and shipping.
Business response:
Stewart purchased a Growatt Inverter from Signature Solar in February of this year. In May, there was an issue discovered where his unit, while still operational, was not fully operational due to a firmware change from the manufacturer, Growatt. Growatt was aware of the issue and began to write new firmware to resolve the issue, however it had not been tested by our team as being operational until June (they released it in late May). Signature Solar partnered with Growatt and we do extensive testing in our Sulphur Springs lo... read more
Two months of no help asked for refund and was shorted the shipping costs which were astronomical in the first place. Don't waste your time
Business response:
****, I have gone through all orders and documentation regarding the issue you are reviewing. There were multiple phone calls and we received videos of your system in an attempt to troubleshoot. There was never a period longer than 7 days without some form of communication being sent to you. Additionally, the error was discovered while going through the videos you sent and was relating to the custom wiring you had installed that was incorrect. Our team pointed this out multiple times, but you refused to work with them to fi... read more
Promised a 6-8 week lead time to receive batteries. 9 weeks after taking my money with no response to emails or phone calls. Finally got ahold of someone over the phone to issue a refund. Terrible experience. Buyer beware. They overpromise and underdeliver.
Business response:
At Signature Solar we do our best to estimate shipping times based on the information we receive from our manufacturers and shipping lanes. As you may be aware, there are currently a number of ongoing issues with supply chain issues, specifically in the electronics market when dealing with China and our ports in LA and Houston. Unfortunately, there are times when shipping may be delayed (for instance, in December of this year when China celebrated the Chinese New Year and closed down ports for 2 additional weeks). I hope thi... read more
Frequently asked questions about Signature Solar
How is Signature Solar rated?
Signature Solar has a 4.4 star rating with 1,105 reviews.
When is Signature Solar open?
Signature Solar is open now. It will close at 2:00 p.m.
Need help? Contact us.
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