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Shotton Lane Surgery
- Healthcare
- Deeside
About this business
Location details
38 Shotton Ln, Shotton, Deeside, CH5 1QT, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don’t usually leave 1-star reviews, but this is the worst GP surgery I’ve ever dealt with. Getting an appointment is nearly impossible unless you call the second they open and press 1 repeatedly. Even then, you’re often 15th in the queue, only to be told all slots are gone — “we’ve already booked 100 today.” We are unable to book appointments for a different day. So you need to take a day off only to be told there is no appointments left. You’re left to explain your own symptoms and being doctor for yourself sometimes. Whe... read more
Unfortunately, I was unable to get an appointment for over a week despite trying multiple times. I appreciate that this is not the fault of individual staff members and that the NHS is under immense pressure. However, I did feel that a bit more compassion and understanding from the reception team would have made a big difference. What I found particularly frustrating was the lack of an option to pre-book appointments for non-urgent issues. Being told to call back the next day - only to face the same situation repeatedly - fe... read more
Joined this surgery 3 months ago and they still haven’t been able to access my health records, leaving me without medication. They only open during working hours so impossible to use the service if you have a job. I had to take the morning off work to attend an appointment and left 40 minutes after my appointment time as I had still not been seen.
Joined this surgery more than 2 months ago and they still haven’t been able to access my health records, leaving me without medication. I told them day 1 that I need daily medication so asked them to get my records in time (28 days). They only answer the phone between a specific few hours a day. Incredibly difficult to get hold of them or get anything I need.
Joined this surgery 5 weeks ago and they still haven’t been able to access my health records, leaving me without medication. I told them day 1 that I need daily medication so asked them to get my records in time (28 days). They only answer the phone between a specific few hours a day and only open during my working hours. Incredibly difficult to get hold of them or get anything I need. Will be moving.
Frequently asked questions about Shotton Lane Surgery
How is Shotton Lane Surgery rated?
Shotton Lane Surgery has a 2.5 star rating with 62 reviews.
When is Shotton Lane Surgery open?
Shotton Lane Surgery is closed now. It will open at 8:30 a.m.
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