Shottenkirk Toyota Granbury

Dustin C 

on BBB

3 years ago

My name is *****************************, and even though I verified the phone number at the time of drop off, my wife's phone was still reached. I even text my video of discrepant proof to the only poor female left to man the counters at the dealership on today, Tues, 23 Nov @0900(my apt time), sick I still had to stand around for ten minutes.... Where to begin.... 1) absolute failure in management. The poor lady at the service **** was forced to deal with a lot, b while watching a lot of empty desks along the maintenance f... read more

K K 

on BBB

3 years ago

Called and asked if they had any Corollas out the door priced at $20,000 or less before I drove 75 miles to see them and they have added fees and taxes totaling $11000 more to the price!!!!!! Did they tell me that before I drove there??? No, They said they had 7 for under $20,000.00. I call this price gouging and very unTexan!!!! I want my gas money reimbursed for their deceptive practice. I do not recommend and I will be reporting this to BBB. Buyers beware! 

Cesar O 

on BBB

3 years ago

Worst Toyota dealership Ive ever been to. Drove three hours cause I saw a GMC AT4 used truck that I liked online, spoke with ***** the manager and **** the salesman before I made the 3 hour drive and they said the truck was still here. When I got there, I had to wait around while they looked for the truck and they couldnt find it. How do you just lose a truck off your lot? Why didnt you know the truck wasnt there when I showed up. None of it makes sense. Then they offered me to take a look at another truck just like it but i... read more