Shottenkirk Toyota Granbury

Francisco L 

on BBB

2 years ago

EXTREMELY DECEIVING Advertising. Make sure that you will be able to test-drive the vehicle you desire if you are traveling a long distance. I drove over 2.5hours and made an appointment for a test drive of two very specific vehicles.Turns out the vehicles were unavailable for a test drive and likely unavailable for the next ***** days but they would be glad to show me something else or I could purchase without test driving it.I would like to point out that the vehicles were in acquisition, but your website says: Disclaimer: ... read more

Kayleigh D. 

on BBB

2 years ago

This is the worst place! Save your money, time ,and sanity! I bought a jeep from them and I hadn't even pulled out of the parking lot when the check engine light came on. I was so upset and they told me it was fine to bring it in on the following Monday because it was a Saturday evening when I purchased it. Being the smart individual I am I took the jeep to the local auto zone to see what code was coming up. The code was for the oil pump. That could be multiple things I know. So I take the jeep to the dealership Monday. They... read more

Melanie A 

on BBB

2 years ago

I wish I could leave ZERO stars. What a horrible mess this place has caused me. They sold me a new car that broke down only a couple days after I drove off the lot. I was alone with my two babies and I am 8 months pregnant. This new car just stopped working, leaving my children and me stranded on a HOT ***** day. I had to abandon the car and I had to walk us to the nearest safe, indoor location. When I found a place that was safe to rest, I called the dealership and they had no remorse for what happened. It took hours for th... read more

Kevin K. 

on BBB

2 years ago

Absolute scam with their pricing online. Called to inquire and purchase used vehicle today after seeing the online "sales" price listed was in our range. Only to learn that they would need to add almost $6500 more to the sales price for "recon fees", Shottenkirk "care fees", "dealer prep fees" etc. What a scam these people are. Almost as comical as the old Seinfeld episode of charging for keys, steering wheel, and undercoating.....We were actually warned about this place by friends in the Granbury area who had similar experi... read more

Reuben C 

on BBB

2 years ago

Visited this dealership once 2 months ago. Of course true to the stereotype, they said they have a vehicle they didn't, simply to get you to the lot. Doesn't stop there however, 2 months after the fact, they continually harass me with phone calls. Their number is blocked which makes me question their intelligence to keep calling and being sent directly to voicemail. 2022 and car salesmen still haven't changed....Completely avoid this dealership. Worst service, management is horrible, and they flat out lie. 

Matt W 

on BBB

2 years ago

Worst buying experience I have ever had, I purchased a used truck , ***** miles. they charge a $4000.00 (Reconditioning Fee and $2000.00 ******** care Fee) I picked up my truck on a Saturday, got roughly 10 miles down the road and the Service Antilock Brake light came on, before getting home 30 miles away realized the windshield wipers were also bad (actually falling apart) the FM radio antenna was missing, (mount and all), called the salesman, said he would be there Monday to pick it up for needed repairs, (it was Wednesday... read more

Heather E 

on BBB

2 years ago

Save your time and skip this circus act. They advertise a price, but attempt to act like clowns when they tried to add 14k to the advertised price. After reading the reviews, it's a pattern and a business model they have implemented. Zero respect for anyone's time. 

Kevin B 

on BBB

3 years ago

Terrible experience. If I could give ZERO stars, I would. I buy many vehicles and this has to be the worse dealership I ever dealt with and I am a very patient person. It takes a lot to get me upset. A lot of broken promises, lies and etc. This dealership is not customer centric at all. When issues arise with sales managers to the point where the next level managers NEEDS to get involved( which would be the General Manager), you cannot speak to the *** No matter how much you ask.In fact, I was told by different managers from... read more

Shelby 

on BBB

3 years ago

Not reliable enough to be considered a decent dealer. We purchased a truck after finding it on the TrueCar app, it was a purchase and deliver situation. While we do feel we got a good deal on it as far as price goes, service was terrible and misguided. Our salesman did not know how to explain anything and we had to ask questions throughout every step based on our knowledge of a car buying process. We signed everything electonically, but he did not bring any of the completed paperwork to delivery. We are now having to fix AC ... read more