Shottenkirk Toyota Granbury

Tim P 

on BBB

2 weeks ago

The worst dealer I have ever purchased a car from. I am going to flood the social media and show their lies and how they treat their customers. I purchased a car and paid $795 for Tint and Nitrogen and to find out that they did not tint my car. I drove 6 hours from ***********, Ar to pick up the car and now the rude manager I spoke to was unfriendly. He was asking me to drive to Granbury to get the tint done and there is no way I can drive 6 hours one way to get the tint done.. I am going to complain to BBB and this is uneth... read more

Jeff H 

on BBB

a month ago

But your normal dealer games. Price you see online is not what you will pay for the vehicle. In this case several thousands in dealer adds. The "VIP" package on the buyers order i got was $1995 online it shows $895 plus addition 800 for window tint and another charge for a CPO fee. A quick ****** search or ChatGPT will show that its a bit unethical to charge an additional CPO fee on top of the advertised price. Just buyer beware, I know the dealer needs to make a profit but my goodness 4500 above initial price shown is the m... read more

Adriana S 

on BBB

2 months ago

This place is a piece of garbage to work with, they like to scam people. I signed documents for a $27k out the door price and when I received the paperwork the total was an additional $8k more they added coverages I never asked for. When I asked for the walk out the door documents I signed they never gave them to me. I asked for those documents 3 times. I called the general manager 2x and he never reached back. They are spiteful and racist. 

Taylor R 

on BBB

4 months ago

I bought a used 2020 ***** Silverado ** 1500 with ****** miles on January *******, and I had it for 2 months, after I made my first payment I had the check engine light, ABS light, and traction control all come on at once, I called Shottenkirk, and they told me that I had to get it towed to their dealership and it would cost me out of pocket. They refused to help me after that. They have stopped replying to me and have been very rude every time I reached out. I had to take it to a dealership closer to me and come to find out... read more

Dan H 

on BBB

6 months ago

Bad experience purchased a used Jeep from Shotenkirk Toyota Granbury Texas 1 payment it blows an engine. They go around for a good couple weeks before ram dodge Chrysler steps up and covers a new engine finally get a loaner car because the waranty they sold me for $4500 would rent me a car at my expense. Told Monday 4-6 months what ever happens to that 100 point pre inspection? Standing behind your product I called 3 times a day for help I emailed and only people willing to help is the Jeep dodge service people awesome servi... read more

Pete H 

on BBB

6 months ago

Purchased a used car from them. While reviewing the car I asked if I could have a local mechanic review it before I purchased. Their salesman said they put their cars thru a multi point inspection and then explained to me what they found and fixed leading me to believe the car was good to go. After leaving the dealership I emailed two people in service, texted and emailed my salesman and one person in management (all over a month period) trying to get their service records for the vehicle so I could start scheduling service ... read more

Shirley W 

on BBB

8 months ago

I had **** to help me with the purchase of my new vechile.....excellent service, very pleasant to work with, very helpful... 

Douglas D 

on BBB

8 months ago

Despite them confirming my appointment to buy a car 3 different times. They let me drive 2 hours to their location just to be told someone else put a deposit on the car. Then tried to sell me a new car. Shady people. 

Don C 

on BBB

a year ago

Stay away from this dealership. They are RIP OFF ARTISTS