SHOP LC

Kristine S 

on BBB

2 years ago

Although they offer reasonably priced jewelry, my interactions with them have been dreadful. First, their mobile application is extremely buggy. There have been two instances in which I was charged for items that were out of stock when using the mobile application to place an order; as a result, no order was generated. My attempts to obtain a refund have been an absolute catastrophe. The quality of their consumer service is abysmal. Furthermore, they provided me with an opal pendant and ring, both of which were evidently ret... read more

Cecelia T 

on BBB

2 years ago

I purchased two 10k gold chains as gifts from Shop LC. Checked them out with a reputable jeweler and was told they were not gold. Called customer service and was told to send back. I was e mailed return label and validation on the items. Number one I don't have a printer and not offered a discount on future purchase. These companies get away with false representation of their jewelry. 

Angela A 

on BBB

2 years ago

I ordered a natural pink diamond bracelet in February 2023. In 8 months bracelet turned. colors. I contacted customer service and was told that it was over 30 days but they sent me a return label.. I returned the bracelet. They returned right back to me within 2 days and stuck a piece of paper in the package stating the 30-day policy. I feel No one even looked at the bracelet. I paid $202.00 for it. I am very angry. I would like my money back. Under the email that was provided, we are unable to find an order.If you can pleas... read more

Sharon C 

on BBB

2 years ago

I placed an order with this company and after not receiving it, contacted customer service for assistance. The first time I was told to give it a little more time to receive the item. I didnt receive the item and didnt receive any updates. I called again and was then told the order had gotten stuck in their system and was no longer available. No one contacted me to relay any info and they sure didnt have a problem charging my credit card right after I placed the order. They issued me a refund but never made any attempt to co... read more

Greg O 

on BBB

2 years ago

I ordered something on the auction site and the picture of what I ordered was not what I got and I was not impressed and then I saw something on TV that I went to purchase and I got an email after it was confirmed that my order was canceled so I called to ask why and they never returned my call so for me they're not trustworthy and it's all Chinese jewelry I would not buy from them again. We are truly sorry about what happened. The order has been refunded. 

Yeasmin C 

on BBB

2 years ago

My first time coming across the channel on August 11, 2023. Placed an order and paid. The only communication I received was the order confirmation email. This morning, August 19, 2023, I chatted with customer service only to find out that the order got "stuck in the system and was canceled"!!! No type of communication from them about order being canceled. The order was canceled BUT I even didn't get any type of refund notification. I kept a copy of the chat transcript. I was told that I will now receive my order in 5 to 7 bu... read more

Tara T 

on BBB

2 years ago

My fianc purchased a 20k gold necklace for me. It came with an S clasp. Never saw before. It could easily come off. I contacted ShopLC and I never received a response. I continued emailing them as they dont answer the phone. Still no response. I had to take the necklace and spend over $200 to get a lobster claw clasp out on. Ridiculous. Do not buy from this company. I have pictures. I wish they would allow me to post. Good morning,I am so sorry about what happened to your chain.Can you please contact us back with the correct... read more

Lynette T 

on BBB

2 years ago

This company is very dishonest! They s**** with you. On June 10th, I was watching their Tanzanite show and I purchased a ring. When I first put in in my cart, the;price was $2,499 then they dropped the price to $2,187.50, so then I purchased it; order # BC5MSF03768602. This was in my purchase history as $2,187.50. Then a couple of days later, I noticed that my order disappeared, no longer in my purchase history, and I saw in my bank that they over charged me on my credit card and are charging me $2999., so I called customer ... read more

Denise B 

on BBB

2 years ago

I returned a gold necklace for repair and was told that it could not be repaired. I was then charged 25% restocking fee from the price paid. I was told that it was over 30 days hence the justification for not returning the price paid.I questioned how do you restock defective merchandise? I contacted customer service to no avail. I also returned a bracelet that broke in one week. I was charged shipping because of defective merchandise. I love other merchandise that I have purchased from Shop LC. I am very disappointed with th... read more