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SHOP LC
- E-Commerce
- Austin, TX
About this business
Location details
100 Michael Angelo Way Suite 400, Austin, TX, 78728, United States
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Title: Extremely Disappointed with LC Watches I ordered a watch from LC Watches and paid for 2nd day shipping to ensure it arrived quickly. However, my package was shipped using standard shipping instead, which was already frustrating. To make matters worse, it was delivered without requiring a signature, leaving it vulnerable to theft.Unfortunately, my package was stolen shortly after delivery. When I contacted LC Watches to report the issue, I was shocked by their lack of responsibility. They refused to take any accountabi... read more
Swapping auction purchases with smaller stones - I purchased 2 8mm, 1.96 ctw min moissanite stones in auction I treat them in my home gemology lab and am shocked they are around 1.7 ctw. Contact customer services theyll refund me on one and on the other they say win the auction and you pay what you paid in first auctions and buy two more 1.96 ctw moissanite and one tests at 1.68 dtw, the other 1.85. All 4 stones were labeled the same from shipping - 8mm, 1.7 ctw. They are selling us excess inventory but fluffing the auction ... read more
I ordered a item on Aug11 th 2025 very expensive and appraised and certified SHOPLC says and my item is still awaiting carrier pickup for 7 days now.SHOPLC claims you will get your item in 2 days expedited shipping and they take ther sweet time shipping your items.I am yet to receive my item I payed for.Customer service is horrible and give you the run around all the time about your ******** NOT BUY FROM SHOPLC THEY TAKE HOUR MONEY AND TAKE THEIR SWEET TIME SHIPPING YOUR ITEMS.BUYERS BEWARE!!!!! We are sorry that happened an... read more
Business response:
Customer ******************** complaint regarding order delay. Shipping was $0.00; issued $10 store credit as goodwill. Order prioritized with warehouse for release and tracking to update is currently in transit. Case closed with $10 S/C resolution.
Terrible customer service. Long shipping times. I ordered a ring off the $1 auctions on August 3rd, it didn't come in until the 15th and when it came in it was 5 sizes too small. I ordered a 10, it was a 5. When I called to exchange or return the ring the lady first argued with me about the size saying that it was a 10. After about 3 or times stating it was not a 10 and if it were why would I want a exchange for a 10, she then stated that it didn't matter because all sales are final. I asked where in the terms did it state t... read more
TERRIBLE CUSTOMER SERVICE! I had ordered a ring on their installment plan. I got the ring, liked it but then eventually the ring was lost. I called customer service once to try and negotiate the payments since I no longer had the ring and they refused. They have been trying to take payments automatically ever since. Today they got me for THREE PAYMENTS AT ONCE AND REFUSED TO STOP ANY OF THE TRANSACTIONS. They are not a people centered company and as long as they have their money they do not care. Unless you buy something che... read more
This review is about Shop LC. I expected to receive authentic items as described on their website, but the experience was disappointing. The auction appears to be misleadingnone of the jewelry contained diamonds or natural stones as advertised. When I received the seven pieces I had won, I was shocked to find that all of them were fake. I strongly advise others not to trust this site. I wouldnt give them even one star. But it wouldnt allow me to post a complain. Additionally, one item was canceled by the company, and they sa... read more
BUYER BEWARE! This company will prey upon older individuals who believe they are getting quality items, and they never receive the items at all! My grandmother who has Alzheimers (and somehow got a credit card) placed an order online and never received her item. She has attempted on multiple occasions to receive a refund but you cannot get a reply or even an answer from this company. I wish they wouldnt take advantage of little old ladies but what do you expect from an outsourced company? We are truly sorry about what happen... read more
Absolutely horrible experience with this company! I ordered many high dollar products from them, many of which were "Certified and Appraised", only to find the "Appraisals" did not seem to match the stones. Many price discrepencies based on stone grade and size as well. Upon further inspection, after returning some of the items, I was only partially refunded!! Furthermore, I placed bids for "auction items", only to find out only at checkout that the shipping and handling charges far exceeded the price of the items!! ********... read more
I have ordered seven (7) items. They have been invoiced, and they have taken my money, but I can't get them to ship my items. One item that was ordered on 06/11/25 has said it was shipped waiting for carrier pick for over a week I called **************** many times complaining, and I have been promised to receive a call back . Of course, I have not received a call back . These people lie. I feel if they take your money and don't ship your items, that is theft to me. We apologize for the delay. Our warehouse team has successf... read more
Frequently asked questions about SHOP LC
How is SHOP LC rated?
SHOP LC has a 4.1 star rating with 405 reviews.
When is SHOP LC open?
SHOP LC is open now. It is open 24/7.
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