SHOP LC

LINDSEY H 

on BBB

4 months ago

Terrible customer service. Long shipping times. I ordered a ring off the $1 auctions on August 3rd, it didn't come in until the 15th and when it came in it was 5 sizes too small. I ordered a 10, it was a 5. When I called to exchange or return the ring the lady first argued with me about the size saying that it was a 10. After about 3 or times stating it was not a 10 and if it were why would I want a exchange for a 10, she then stated that it didn't matter because all sales are final. I asked where in the terms did it state t... read more

Kaitlin H 

on BBB

5 months ago

TERRIBLE CUSTOMER SERVICE! I had ordered a ring on their installment plan. I got the ring, liked it but then eventually the ring was lost. I called customer service once to try and negotiate the payments since I no longer had the ring and they refused. They have been trying to take payments automatically ever since. Today they got me for THREE PAYMENTS AT ONCE AND REFUSED TO STOP ANY OF THE TRANSACTIONS. They are not a people centered company and as long as they have their money they do not care. Unless you buy something che... read more

Sajeena N 

on BBB

5 months ago

This review is about Shop LC. I expected to receive authentic items as described on their website, but the experience was disappointing. The auction appears to be misleadingnone of the jewelry contained diamonds or natural stones as advertised. When I received the seven pieces I had won, I was shocked to find that all of them were fake. I strongly advise others not to trust this site. I wouldnt give them even one star. But it wouldnt allow me to post a complain. Additionally, one item was canceled by the company, and they sa... read more

Megan K 

on BBB

5 months ago

BUYER BEWARE! This company will prey upon older individuals who believe they are getting quality items, and they never receive the items at all! My grandmother who has Alzheimers (and somehow got a credit card) placed an order online and never received her item. She has attempted on multiple occasions to receive a refund but you cannot get a reply or even an answer from this company. I wish they wouldnt take advantage of little old ladies but what do you expect from an outsourced company? We are truly sorry about what happen... read more

Michael K 

on BBB

6 months ago

Absolutely horrible experience with this company! I ordered many high dollar products from them, many of which were "Certified and Appraised", only to find the "Appraisals" did not seem to match the stones. Many price discrepencies based on stone grade and size as well. Upon further inspection, after returning some of the items, I was only partially refunded!! Furthermore, I placed bids for "auction items", only to find out only at checkout that the shipping and handling charges far exceeded the price of the items!! ********... read more

Patricia A 

on BBB

6 months ago

I have ordered seven (7) items. They have been invoiced, and they have taken my money, but I can't get them to ship my items. One item that was ordered on 06/11/25 has said it was shipped waiting for carrier pick for over a week I called **************** many times complaining, and I have been promised to receive a call back . Of course, I have not received a call back . These people lie. I feel if they take your money and don't ship your items, that is theft to me. We apologize for the delay. Our warehouse team has successf... read more

Destinee B 

on BBB

8 months ago

I have purchased from Shop LC numerous times over the past 10 or so years, and never had an issue until this past week. I placed a max bid on an item near the end of the auction, and some sort of glitch happened where even though I typed my max bid in and clicked the max bid button, I lost the bid significantly below my max bid. I contacted customer service and was told that if I won another bid for the same item they would price match it for me. A few days later. I reached out to customer service again because I saw what se... read more

A. G. 

on BBB

8 months ago

My husband purchased a beautiful AAAA Tanzanite ring with mini diamonds surrounding the Tanzanite. He purchased it in Sept. He said he spoke to a sales person and told them it was a Christmas gift for me and would I have any trouble if I preferred something else. She told him "not at all." He gave it to me at Christmas. I wore it once and one of the tiny diamonds fell out. We sent it back for repair and it was sent back to me without being repaired. I was told it past the return period. WE ARE DISGUSTED BY THE **** THAT THEY... read more

Jay S 

on BBB

9 months ago

Watching TV tonight Wednesday April 9th and this company is trying to sell five gram bars of silver for $30 plus shipping, when an ounce of silver is $30. It's a ripoff to the highest degree. Thank you for your feedback. Unfortunately, we were unable to locate an account to follow up directly, but we appreciate your input as it helps us improve.