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SHOP LC
- E-Commerce
- Austin, TX
About this business
Location details
100 Michael Angelo Way Suite 400, Austin, TX, 78728, United States
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I have purchased from Shop LC numerous times over the past 10 or so years, and never had an issue until this past week. I placed a max bid on an item near the end of the auction, and some sort of glitch happened where even though I typed my max bid in and clicked the max bid button, I lost the bid significantly below my max bid. I contacted customer service and was told that if I won another bid for the same item they would price match it for me. A few days later. I reached out to customer service again because I saw what se... read more
My husband purchased a beautiful AAAA Tanzanite ring with mini diamonds surrounding the Tanzanite. He purchased it in Sept. He said he spoke to a sales person and told them it was a Christmas gift for me and would I have any trouble if I preferred something else. She told him "not at all." He gave it to me at Christmas. I wore it once and one of the tiny diamonds fell out. We sent it back for repair and it was sent back to me without being repaired. I was told it past the return period. WE ARE DISGUSTED BY THE **** THAT THEY... read more
Business response:
****** at Shop LC was able to fix the issue and I am very grateful. Thank you for following through and doing the right thing for the customer. I am trying to take down this review
Watching TV tonight Wednesday April 9th and this company is trying to sell five gram bars of silver for $30 plus shipping, when an ounce of silver is $30. It's a ripoff to the highest degree. Thank you for your feedback. Unfortunately, we were unable to locate an account to follow up directly, but we appreciate your input as it helps us improve.
BUYER BEWARE! - They do not refund your $$$ in full or if at all!!! They are not transparent! - While selling an item on AIR on their show - they tell you "You can return the item" within 30days....The say you can return the item - THEY LIE!!! they DON'T Mention - ******************* this is a clearance item and CAN NOT be returned! Never do they say - ****************** "This is final sale item and can not be returned! No mention that this is a clearance item while they are selling it to you!I would not of bought the gem ($... read more
Ordered rind with a specific cut and review of my order found out that it was the wrong cut. Contacted customer service and was by email and was advised to give all information about my order which I did. All my emails did not go through as it stated that their mailbox was full. Contacted them by phone gave all the information and as usual was told no information available. This is the second time that I have tried to order something and they said it never went through. Very poor customer service do not order from this compa... read more
I just place an order and first off they charged my card 2 times then when I called to try and get a refund they claimed to now have no information of mine in there system. No email, address, or phone number when I put all of that in to purchase the item. Under the email that was provided, we are unable to find an order.If you can please email me at **************************************************************************with the order details that would be great.Once I have the order number I will either call or email to f... read more
Ordered a RHAPSODY Mens Ring in Platinum. The night of showing, the Host and Hostess stated the 3 Mens rings are CERTIFIED AND APPRAISED. Never received the Appraisal and have contacted LC like 6 times since 11/7/24. They only state that it has been elevated to management and the last call was today with the same old comment. Very disappointing how a company can state on *********** that the rings are CERTIFIED AND APPRAISED and no APPRAISAL when ring was delivered. ** has been good in the past, but seriously have doubts abo... read more
Business response:
Unfortunately it has not been resolved. We spoke to ****** and she reviewed the night of the showing concerning the appraisal and stated we would get it in the mail. She called back and stated we need to send the ring back to them for the appraisal and when we do that we call her to tell her what the tracking number is. WELL, this is unacceptable. We called back and the guy stated to hold and he transferred me to the MANAGERS line where I left a very CLEAR message last week on 3/13/25. No phone call has been returned to date... read more
I enjoyed ordering from this company up until today. I ordered a moissanite bracelet using their Budget Pay program because the bracelet was too much for me to pay all at once. I wore this bracelet one time and noticed that two moissanite stones had fell out. I reached out to customer service for repairs and was told that it couldn't be repaired unless I had the moissanite stones, which I didn't. I then asked to either exchange it or return it and was told no. I still owe three more payments on this bracelet and will be out ... read more
Business response:
After numerous back and forth messages and calls, I finally received a full refund. No one should have to endure such a process. I requested a replacement for the original bracelet but was denied and informed that I could neither return nor repair the bracelet. I have no intention of ever returning as a customer to **********************. I am still receiving unsolicited phone calls and voicemails from this business. I request that my account be closed, and my information removed. Thank you.
Poor customer service; ********************** only refunded 80% of a purchase...charged me $25.85 shipping for a gold chain that was barely 1/4 of an ounce; took 3 weeks to process a return; purchase was $287 and I was only refunded $198.00; customer service not searching long enough to track my refjund which I was told was refunded in 3 installments instead of full amount....my bank has not received the refund to my credit card thoughj Shop LC claims they processed my return on 11/18/24....made 3 phone calls to find out whe... read more
Frequently asked questions about SHOP LC
How is SHOP LC rated?
SHOP LC has a 4.1 star rating with 405 reviews.
When is SHOP LC open?
SHOP LC is open now. It is open 24/7.
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