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ShipStation
- Software company
- Austin, TX
About this business
hipStation leads the e-commerce world with our web-based software designed to make e-commerce retailers exceptionally efficient at processing, fulfilling, and shipping their orders from all the most popular marketplaces and shopping carts using all the top carriers.
Location details
3800 N Lamar Blvd #220, Ste 220, Austin, TX, 78756, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is HORRIBLE. You can't call unless you are a High Volume customer. I have emailed and my issue was "escalated" but now no one will respond. Shipstation shown rates were much lower than the actual UPS rate. I have lost over $1200 in shipping costs and still cant get the correct rate to show on Shipstation but they won't answer emails.
I submitted a claim over a month ago for packing slip issues and have had ZERO progress and horrible communication. If you combine multiple orders, the packing slips only show items from one order. Even single orders, the packing slips are leaving items off. This is costing us extra shipping fees when customers don't receive their full order simply because Shipstation can't figure out packing slips. Packing slips!! Shipping 101. I sent multiple emails following up and took weeks to get a single response only to hear my issue... read more
Sent an email to our company purporting to be a private customer, suggesting we might try their site to lower our postal costs (which were already at Royal Mail's cost prices). Any company that relies on deception to 'entice' people to their product deserves to be swerved.
Horrible Customer Support 😡
One of the reasons we went with Ship Station was their customer service, however now whenever we have an issue, customer service is terrible, costing us valuable time often resulting in shipments not getting out in a timely manner, then sometimes resulting in lower ratings. This MUST STOP NOW or we will find another service and leave reviews about our most recent experiences in social media
You could improve by actually having customer service. You could improve by not overcharging my account $915 when I over pay you every single day! You could improve by having an answer to why I was charged $915 for a package adjustment - but you have no answers. THIS COMPANY IS A COMPLETE RIP OFF AND SCAM! YOU JUST LOST A $30K ACCOUNT
Business response:
Hey Teresa, one of our Support Team members will be reaching out soon. We completely understand your frustration and hope to resolve this ASAP! Thank you for being patient.
Developers must be very lazy! I reported an issue 7 months ago and still nothing has been done to resolve the issue. Customer services are non existent. They don’t even have the capability to automatically add Royal Mail reference numbers. If it can add signed for tracking numbers then why can’t you add reference numbers automatically? They are more bothered about your money than improving their platform.
Business response:
Hi Josh, Could you please send us your username or email associated with your ShipStation account? If you have not created a support ticket please create one via the help center! Once your ticket is created we will be able to assist you. Thank you
Clearly spends more money on advertising than fixing bugs and solving people's problems.
The batch process is a mess and customer service is no existent! Save your time look somewhere else!!
Frequently asked questions about ShipStation
How is ShipStation rated?
ShipStation has no reviews yet.
When is ShipStation open?
ShipStation is closed now. It will open tomorrow at 8:00 a.m.
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