This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Shipley Energy
- Business Services
- York, PA
About this business
Budget for Automatic Delivery, On-Line Payment, Protection Pricing
Location details
415 Norway Street, York, PA, 17403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just have to say how appreciative I was today with the quick service we received! Our furnace shut off and then began to smell of gas, I called shipley, they sent a service man to our house within in 3 hours to check everything out! He replaced what needed to be done and he took the time to explain to me what he was doing! His name was Dave! Thank you for making our family feel safe with using our heat again so fast!
Business response:
Hi Sarah! We are thrilled that you were so happy with our service and will make sure to pass along your thanks to Dave. We appreciate your business!
I'm so angry right now! SHIPLEY ENERGY are heartless jerks! Poor mom was just trying to save money on her electric/gas bill. She has changed energy companies a couple of times now. She doesn't understand she is under contract. They seem so nice when they call and she's going to save money, of course she wants to save money, she's on a fixed income. They told me they would look into her case, they didn't and now have sent her to collections!
Business response:
Hi Holly. Your frustration is understood. We are in the process of fixing it right now and will be in touch shortly. I am sorry that it took longer than we all hoped it would, but we are working to make this right. Thank you and we will be in touch very soon.
We bought are first house back in Dec. of 2015. We had it set up as automatic fill up. Everything was going good. My average bills were around 200.00 for heating oil. So in Feb. of 2017 I get my bill 400.00! They charged me $3.34 for heating oil!!. When I called they said that was the going rate. So I stopped service and called around. $2.25, 2.34 is what I got. This was for will call delivery not first time delivery. So I just got my tank filled on 3-28-2017 at $2.27 174 gal and my bill was still cheaper. Shipley is chargin... read more
Business response:
Hi Jason, thanks for your review. We’re so sorry that you feel dissatisfied with your experience with us. Would you be willing to email us at webmail@shipleyenergy.com with more details? We'd like to look into your account.
Just got on board at shipley energy and I am really loving it...respect and dedication from everyone....natgan,steven,Bryan,kelsey,curt....for those that I haven't met I know you are all wonderful people.
This is the first season we have gotten propane from this company. They have been very good at filling tanks when we need them filled. We are paying a reasonable price based on what other companies charge. So far we are very pleased with the service they provide. Customer service has been excellent.
Business response:
Hi Missie! Thanks so much for taking the time to leave us a review! We are so glad you found your experience enjoyable and appreciate your feedback greatly! Have a wonderful day! :)
The service is awful! Our annual cleaning was deferred until 12/30 this year because of "shortage in service technicians." Shipley then billed me for a service call to clean the furnace because it was acting up prior to the annual cleaning. Shipley never provided the annual maintenance as in our plan and refused to deduct the cost difference between this and the service call. Nor would anyone ever call me back. Just awful!
Business response:
Hi Thomas. Thanks for taking the time to write a review. I wanted to let you know that our Customer Care manager is going to be reaching out to you to discuss everything that happened with your account. I'm sorry that you've not had a great experience with us. We'll do everything we can to make it right.
Frequently asked questions about Shipley Energy
How is Shipley Energy rated?
Shipley Energy has a 4 star rating with 489 reviews.
When is Shipley Energy open?
Shipley Energy is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com