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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Residence Inn Gainesville -changed. Family member we had to see in hospital. give us a rm at the last min. hotel was Amazing. Guest Services - very helpful. Food and rooms were amazing cleaned. Now we used - Marriott during doctor - illness 2021-22. Silver members. 8/22 family member passed. Made Reversation on the app.-EASY. I called the hotel ABOVE to let them know we would be late-Guest Services said do not worry we have your room drive safely. this is the beginning of the worst experience We had in any hotel chain. Ended... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Residence Inn Gainesville -changed. Family member we had to see in hospital. give us a rm at the last min. hotel was Amazing. Guest Services - very helpful. Food and rooms were amazing cleaned. Now we used - Marriott during doctor - illness 2021-22. Silver members. 8/22 family member passed. Made Reversation on the app.-EASY. I called the hotel ABOVE to let them know we would be late-Guest Services said do not worry we have your room drive safely. this is the beginning of the worst experience We had in any hotel chain. Ended... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Residence Inn Gainesville -changed. Family member we had to see in hospital. give us a rm at the last min. hotel was Amazing. Guest Services - very helpful. Food and rooms were amazing cleaned. Now we used - Marriott during doctor - illness 2021-22. Silver members. 8/22 family member passed. Made Reversation on the app.-EASY. I called the hotel ABOVE to let them know we would be late-Guest Services said do not worry we have your room drive safely. this is the beginning of the worst experience We had in any hotel chain. Ended... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I had made a reservation for July 9th-10th I wasn’t in Orlando at that time as soon as I noticed I made a error I contacted front desk and was told I should be getting my refund back. I was emailed that I will be receiving my money back. Let alone I contacted in various times lefted voicemails and emails plus they lied customer service said I cancelled the reservation at 11am and they’re stating it was at 5pm which is not true. I arrived to Orlando on the 23rd of July and did not reserve with Marriott.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had made a reservation for July 9th-10th I wasn’t in Orlando at that time as soon as I noticed I made a error I contacted front desk and was told I should be getting my refund back. I was emailed that I will be receiving my money back. Let alone I contacted in various times lefted voicemails and emails plus they lied customer service said I cancelled the reservation at 11am and they’re stating it was at 5pm which is not true. I arrived to Orlando on the 23rd of July and did not reserve with Marriott.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I recently stayed at a Springhill Suites by Marriott in Addison, Texas and my hotel room was disgusting! The towels were soiled, expired food was in the fridge, and my sheets had semen on them when I went to go to sleep. After showing the hotel manager the physical semen on my sheets and sharing my health and safety concerns, she has done nothing to help resolve this or make this right. I reported this to Customer Support, only to be moved along to a case specialist who did nothing to help me. I have reported this location t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I recently stayed at a Springhill Suites by Marriott in Addison, Texas and my hotel room was disgusting! The towels were soiled, expired food was in the fridge, and my sheets had semen on them when I went to go to sleep. After showing the hotel manager the physical semen on my sheets and sharing my health and safety concerns, she has done nothing to help resolve this or make this right. I reported this to Customer Support, only to be moved along to a case specialist who did nothing to help me. I have reported this location t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I recently stayed at a Springhill Suites by Marriott in Addison, Texas and my hotel room was disgusting! The towels were soiled, expired food was in the fridge, and my sheets had semen on them when I went to go to sleep. After showing the hotel manager the physical semen on my sheets and sharing my health and safety concerns, she has done nothing to help resolve this or make this right. I reported this to Customer Support, only to be moved along to a case specialist who did nothing to help me. I have reported this location t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had made a reservation for July 9th-10th I wasn’t in Orlando at that time as soon as I noticed I made a error I contacted front desk and was told I should be getting my refund back. I was emailed that I will be receiving my money back. Let alone I contacted in various times lefted voicemails and emails plus they lied customer service said I cancelled the reservation at 11am and they’re stating it was at 5pm which is not true. I arrived to Orlando on the 23rd of July and did not reserve with Marriott.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,606 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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