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Sheraton New York Hotel & Towers

3.8

About this business

Sheraton Times Square is a modern hotel located in the heart of Midtown Manhattan, steps away from Times Square and Central Park. Enjoy well-appointed accommodations, two on-site dining destinations, and a state-of-the-art fitness center. 

Location details

811 7th Ave, W 53rd St, New York, NY, 10019, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.812,218 reviews
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Amal Rafik's profile image
Amal Rafik 
7 years ago
Wanda Council's profile image
Wanda Council 
7 years ago
Penny Brunies's profile image
Penny Brunies 
7 years ago

Bad Experience- We stayed for 4 nights. We had a few issues but the major one was on the first night here our handicapped bathroom/shower flooded into the room and then into the main hall. We were up until 2am for the hotel management and 5 other employees to decide they couldn't do anything about it until the next day. The housekeeping manager even asked my husband, "What do you expect me to do?" The night manager, Winston, did offer to move us, but we didn't get moved into a new room until after 9pm the next day. They gave... read more

Florencia Luque Reyes's profile image
Florencia Luque Reyes 
7 years ago
Margaret Hollands's profile image
Margaret Hollands 
7 years ago
Louise McGill's profile image
Louise McGill 
7 years ago

unhelpful, uncaring disinterested staff unless they are looking for you to upgrade your room! My daughter had a accident in our bedroom, despite calling the concierge, then visiting them at the reception twice we received no medical help or assistance from this hotel. Luckily with the help of the internet I managed to get medical assistance for her, no thanks to the Sheraton Hotel. Will never stay here again, where were they when we needed help - no where to be seen. Regret giving them more money for our stay, but just as we... read more

Abhay Talreja's profile image
Abhay Talreja 
7 years ago
Tiberiu Dancianu's profile image
Tiberiu Dancianu 
7 years ago
K.D. Sanders's profile image
K.D. Sanders 
7 years ago

Everyone was so professional.. the room were amazing the beds were so comfy 

Frequently asked questions about Sheraton New York Hotel & Towers

How is Sheraton New York Hotel & Towers rated?

Sheraton New York Hotel & Towers has a 3.8 star rating with 12,218 reviews. 

When is Sheraton New York Hotel & Towers open?

Sheraton New York Hotel & Towers is closed now. It will open tomorrow at 9:00 a.m. 

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