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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
As a leading Ford dealership near San Francisco, Serramonte Ford has been serving the city of Colma and surrounding areas for over 44 years. We offer a wide selection of new and used Ford cars like the Ford F-150, Ford Mustang and Ford Escape. Additionally, we have an onsite auto repair shop that is equipped to handle repairs for all makes and models of cars, trucks and SUVs. Stop by Serramonte Ford in Colma today to get a glimpse of each model in person or schedule your next maintenance appointment with our service center. ... read more
Location details
999 Serramonte Boulevard, Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I've been a loyal customer for close to 30 years and, in the last few years, the Service Dept. employees are very rude, condescending, and try to intimidate by bullying when questioned. Your services are unreasonably priced and service costs have increased exponentially but for less services. A few days ago, I had an oil change and upon inspecting my car before leaving I found a scratch on my hood. This scratch was not present nor was noted by the person who inspected my car prior to the service. The service manager denied t... read more
Business response:
Florenta, thank you for sharing this with us! Please know that we value each and every customers, and we truly appreciate the loyalty you have shown our dealership. We would like to speak with you about the experience you have had so we can work to earn back your trust. If you are willing to discuss your experiences please contact Customer Relations Manager, Maryanna Dawoud at 650-755-7007.
What a terribly ran business! My company owns an entire fleet of Fords across the country and I will never do business with Serramonte again. We had a transit connect in service for a front end noise. It was repaired under warrenty and everything was fine for about a month. The, all of a sudden the strut that was repaired by Serramonte failed and our vehicle was left on the side of the road. Serramonte told us it would be 3 weeks to get the vehicle in. The is a service vehicle and cannot be out of service, which was expresse... read more
Business response:
Hello Zachary, we apologize for the miscommunication and difficulties that you have experienced in getting your vehicle repaired. We can assure you that we would never intentionally ignore you and we're so sorry that you feel like this is what occurred. Please reach out to me at your earliest convenience to discuss: Maryanna Dawoud, 650-755-7007.
Your customer service is AWFUL!! Your mechanics are THE ABSOLUTE WORST!!! It's a shame!!! It infuriates me because Ford is a good car, but your shoddy workmanship could have caused a serious accident or someone terrible injury or death! FURIOUS!!!!!
Business response:
Hello Diane, thanks for your feedback. Please know that it is our top priority to stand behind our vehicles to protect the safety of our customers, and we’re sorry your experience was different. Our team hopes to have the chance to speak with you so we can properly address your situation and we ask that you contact Customer Relations Manager, Maryanna Dawoud - 650-755-7007.
Business response:
Thank you for the wonderful rating, Rolly!
RecommendedGot my dream car yesterday, I got very good service, highly recommend this place.... thank you guys for the awesome car and making my day.
This place like joke, set up price very firm never give discount or warranty ,don't recommend for new driver with out mechanic knowledge unprofessional dealer ever
Serramonte Ford had a oil change coupon on their website. I printed it and booked an online appointment. When I got there, I was told by Carlos in the service department they don't accept their coupon. I asked for the manager and was told he is unavailable. His reason was "It was too cheap and they don't make money". Really! Then why is the coupon on their website! This is false advertising. I called corporate Ford customer service. They were pleasant and called Serramonte Ford. They confirmed they would not accept their own... read more
Business response:
Hello Breanna, and thank you for taking the time to share this with us! Please know that it is never our intention to make a customer feel deceived and we do apologize for your experience. If you could contact Customer Relations Manager, Maryanna Dawoud at 650-755-7007 we would like to discuss this to ensure that this doesn't happen in the future. Again we are very sorry and hope to speak with you soon!
They have poor customer service. You make an appointment and then they tell you that your car will be worked in a few days. And they offer a rental but with certain conditions. The ,customer is inconvenienced and more money comes out of pocket for the customer. My son and I bought Ford's in 2015 and we regret it because of the poor services and the 1st vehicle i purchased had many malfunctions. It took weeks for me to finally get another car. Too much running around, inconveniences and waste of our time.
Business response:
Hello, Camelia! We are very sorry to see that you were not satisfied with your recent visit. Customer satisfaction is very important to us. We would like the chance to speak with you about visit so we can address your situation and make things right. At your convenience please contact Customer Relations Manager, Maryanna Dawoud at 650-755-7007.
Ridiculous wait times for scheduled service appointments. 4 hrs spent waiting for what Pennzoil can do in 30minutes. Lesson learned doubtful if I'd ever go back.
Business response:
Hi Richard, We appreciate you taking the time to provide feedback on your experience, and we truly apologize for the wait time. Please know our mission is to ensure every customer receives the best service and are in-and-out in a timely manner. We would like to make this right and we ask that you please contact Customer Relations Manager, Maryanna Dawoud at 650-755-7007.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 3,168 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:00 a.m.
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