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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
As a leading Ford dealership near San Francisco, Serramonte Ford has been serving the city of Colma and surrounding areas for over 44 years. We offer a wide selection of new and used Ford cars like the Ford F-150, Ford Mustang and Ford Escape. Additionally, we have an onsite auto repair shop that is equipped to handle repairs for all makes and models of cars, trucks and SUVs. Stop by Serramonte Ford in Colma today to get a glimpse of each model in person or schedule your next maintenance appointment with our service center. ... read more
Location details
999 Serramonte Boulevard, Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Do not trust Serramonte Ford. I purchased a new car from them, off the lot. It came with a keyless entry system, which I did not ask for but was on the car already. I wanted the car, so I accepted it and paid for all items on the invoice,including the keyless entry. The entry system is for emergency only (locking yourself out of the car mainly) so I never needed to use it. However, I did finally get around to checking it about a year after I bought the car and discovered tha… See more
$139,303 mark up on a $50,633 vehicle… because they can. That’s all I need to know about them. No ethics.
service department employees don't have their act together.
Business response:
Traci, we are sorry that we did not exceed your expectations. Unfortunately, we are unable to find any record of your visit to our store. We hope that you will give us the opportunity to discuss this further. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
RecommendedThis morning I had my car serviced by my Service Advisor Kyle Roderick. As always, his greeting was friendly and his response to the needed service on my car was accomplished and greatly appreciated.
Business response:
Thank you for your positive feedback!
Serramonte Ford service always bad experience there , specially with the service manager named Henry, that man always refuse to fix your car under warranty... My car had a transmission problem for 6 months, and the auto start -stop future wasn’t working at all.. The last month they make me bring my car to the dealer for test 6 times and the mechanic guy said that he saw the problem but Henry always said that my vehicle was okay, how is that possible!! I know that they don’t make the same money with vehicle under warranty but... read more
Business response:
Daniel, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
Great dealership. Salesman Seth was very nice and even brought the car to my city. Price was the best in the Bay Area by far.
Business response:
Thank you for your positive feedback!
Everyone I came in contact with was just amazing! The follow up from Jason, Andrew, The GM Matt, Danny and that’s just to name a few how much i loved the experience.
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
This was my second time around leasing from Serramonte Ford. Upon closing on termination of my first lease, I went back there to lease another vehicle. Although I was initially unable to get the lease at the price I wanted, Serramonte (Hamzah, the sales agent and Chin the manager) kept in touch with me and were trying to find a way to come close to my offer, as a returning customer. I was happy with the effort they put in and the care they showed to keep in touch with me to find a way to keep in Ford family. The only thing I... read more
Business response:
Thank you for your positive feedback!
Great service and nice staff, work gets done very quickly and I appreciate that.
Business response:
Vera, At Serramonte Ford our reputation is one of our top priorities. Your positive review is what we are always striving for!
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 3,168 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:00 a.m.
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