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Sears Outlet
- Appliances
- Carrollton, TX
About this business
Sears Outlet in Carrollton, TX offers top brand home and major appliances at deep discounts and a great selection of lawn and garden products. Shop our inventory of refrigerators, dishwashers, washers, dryers, microwaves, lawn mowers, air conditioner units, and more, and save up to 70% off retail prices! Come by and get to know us!
Location details
1215 Marsh Ln Suite 180, Ste 180, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Ordered a GE smart washer and it was delivered broken. Called the same day and spoke to Roland. I was told I could exchange if they had the same model but turns out they do not. I was then told I could do a return. Called the next day to schedule the return...1st call no answer. 2nd call left on hold for 20 minutes. 3rd call encountered Roland the store manager who offered no help and was very rude. He now tried to say I could not do a return and I reminded him that he told me the night before that I could. He acquiesced and... read more
Business response:
Hello, My name is Steven McCandless, and I am the American Freight District Manager for this location. I read your review, and wanted to respond, and to see if I could assist in any way? I apologize that we did not deliver an excellent customer experience. Our goal is to take great care of every customer, on every interaction. If we fail, we do our best to make it right, and we learn how to improve. I would be happy to discuss your individual experience with you, and to see if we can improve the outcome. If interested, pleas... read more
RecommendedCustomer service is outstanding here. Brittney helped us out finding not only the appliances we needed but she made sure we were buying the correct appliances for the space we had. Thank you everyone who checked on me while I was in the process of my purchase and Big Thank you to Brittney for all of her help!!
absolute TOTAL disaster. Ordered a fridge online, Tuesday for pickup on Friday (TODAY). Called yesterday to confirm and was told that everything was ready for my fiancé to pick up on his lunch break today. He got there and they couldn’t locate his order, order #, and had no history of the fridge every being purchased. They were not interested in accommodating us, the customer, AT ALL. We had to call and cancel our online order AND PAY AGAIN for their mistake! They didn’t offer free delivery or give an additional discount NOT... read more
Great experience and service and prices.... If you need appliances or mattresses or odds and ends for your home... come here!!
The shopping experience very good customer service at 1215 Marsh Ln Carrollton store. ask for Hiba she and Jeffrey were the best.
I have the pleasure of coming to Sears outlet for a new stove and had a wonderful experience with a sales rep by the name of Brittany she was able to accurately and professionally instruct me on how to use the new stove as well as providing me with some top-notch customer service. I recommend everyone to come experience the Sears Outlet in Carrollton and ask for Britney.
Horrible customer service. Nobody has answered the phone at this location in over a week
My wife and i had a situation at this location. Anthony (store manager) tried very hard to correct the situation. He just could not pull it off. However Steve (District manager) step in and made everything work out ok. Thanks Steve and Anthony for all of your hard work. You guys are great
Alan was great!! He was a good help and nice!
Frequently asked questions about Sears Outlet
How is Sears Outlet rated?
Sears Outlet has a 4.6 star rating with 2,157 reviews.
When is Sears Outlet open?
Sears Outlet is open now. It will close at 9:00 p.m.
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