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Sands Chevrolet - Surprise
- Car Dealers
- Surprise, AZ
About this business
NEW & USED VEHICLES FOR SURPRISE & AVONDALE CHEVROLET SHOPPERS. Purchasing a new or certified-used vehicle has been never this simple; go to Sands Chevrolet - Surprise and discover yourself. We believe in consumer satisfaction and attempt to make it our main goal. Our vehicles experience a 117-point check before being put up for purchase, and that is not it. Our vehicles also come with a warranty and an auto-check certified history. Drivers in Surprise and those near Peoria have made the drive to our store over and over agai... read more
Location details
16991 West Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Made it very clearly with salesman Jacob Blanton that our only interest of purchasing a car was 0% financing on a Traverse through Chevy. After running our credit, Jacob tells us Chevy is no longer offering 0% financing. 2 months later, there's 6 different inquiries from banks they shopped around with. Absolute idiots.
First time using Sands Chevy Surprise for a routine oil change and rotation. The service advisor was great however, the tech spilled oil on my engine cover and down onto the plastic shroud under the bumper. The oil blew back onto the frame while driving home and the remaining dripped onto my garage floor. I emailed the service manager Mr. Haddad and after a week of no response, I completed their emailed survey with negative rating and explanation of my service issue. I still have not received a response after over 2 weeks.
RecommendedAlways have had great service and experience at Sands. Jake in service department, the best.
Business response:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Sands Chevrolet Team
The person who picked up my vehicle for service broke my seat. Sands Chevrolet refused to except fault. This vehicle is very low miles, well kept and 4 years old. They also tried charging me almost $1000 to fix the seat! Outrageous! I also believe they used my vehicle to pick up another customers car because I found an address written on the start of a service ticket.
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
Bought a certified pre owned about 4.5 years ago from here. Loved my car. I've spent the last almost 1.5 years taking the car in for the same exact problems. Every time the engine light came on I would either take it right in or call the service rep I had been working with. They've "fixed" it half a dozen times at least. Sometimes they would just run the code, say they would call me, and send me on my way, only to never call me. If I called about it, I was told I would get called back, but I usually wasn't. Now that my warra... read more
Business response:
Andrea, we appreciate you sharing your experience with Sands Chevrolet - Surprise. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, The Sands Chevrolet Team
Bought a certified pre owned about 4.5 years ago from here. Loved my car. I've spent the last almost 1.5 years taking the car in for the same exact problems. Every time the engine light came on I would either take it right in or call the service rep I had been working with. They've "fixed" it half a dozen times at least. Sometimes they would just run the code, say they would call me, and send me on my way, only to never call me. If I called about it, I was told I would get called back, but I usually wasn't. Now that my warra... read more
Would like to thank Will in Finance for all his help getting everything straightened out, he is awesome
I just purchased a traverse from Sands. I was so impressed with how they treated me. This is our 4th vehicle in 4 years that we have been in AZ. We have always bought a ford or VW and those dealership experience were horrible. My sales man mike underwood was amazing. If you need a car go see him! I don’t think I will purchase another car from anywhere else. This dealership took excellent care of me! Mike even helped me clean out my messy car 😂
I recently bought a 2020 chevy traverse from sands Chevrolet in surprise. Not only was Dave Guzman awesome but the sales director was as well. It was the fastest deal we have ever made. Everyone was friendly and willing to work with me. I am so grateful and will recommend everyone I know to them! You guys are amazing!
Frequently asked questions about Sands Chevrolet - Surprise
How is Sands Chevrolet - Surprise rated?
Sands Chevrolet - Surprise has a 4.1 star rating with 3,206 reviews.
When is Sands Chevrolet - Surprise open?
Sands Chevrolet - Surprise is open now. It will close at 8:00 p.m.
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