San Valiente Luxury Apartment Homes

Jane Doe 

on BBB

4 years ago

This apartment has fake advertising on their website. Apartments look nothing like the ones they are showing- they are all run down and leaking and ugly. You can tell a lot about a management company by the first step into the building. If you step into this building, it looks like the carpets are from 40 years ago and it smells in there. We used to have coffee machine but not anymore. They are just so lazy. The only person that works here is maintenance. Ever since this management company took over, their office is always c... read more

John Doe 

on BBB

4 years ago

If I get give a rating of 0 I would. Think twice before signing a lease and moving into this property. There were problems from DAY ONE. My gate keyfobs were never programmed and took over a week AFTER moving in, to get them. My name was never put into the visitor call box - resulting in me being locked out on day 3 of moving in. They were quick to deposit my deposit, but took their time in granting appropriate access (gate fobs & name in call box). In the first week I submitted a list of 8 maintenance requests - one being m... read more

JACQUELINE F 

on BBB

4 years ago

I wanted to submit a complain because honestly the way I was treated today is not fair. I had some questions about my bills and I always dread calling the office because they ladies who worked there are always condescending. So today that I just called about some questions about my **** the lady who answered the phone sounded annoyed and defensive since the beginning like if i was talking to her mad or rude which I was not. Anyway, I proceed to ask if my Cartpool had been cancel (something I submitted to cancel since June 28... read more

Sarah V 

on BBB

4 years ago

I just moved out and received ** move out instructions from chestnut hill village in ************, **. I called the week prior to moving out before I moved to ******, ** and they told me nothing about what needed to be returned. I put my key in through my door slot and left for ******. I find out today they are going to charge me for not returning a parking sticker (of note they will not be able to reuse this sticker). They dont do business well. Have trouble getting through to anyone in that office. Worst business Ive ever ... read more

Koby D 

on BBB

4 years ago

Greystar allowed a leak in my roof to continue until the ceiling collapsed on my dog in his kennel. They continually stated that this has been fixed although we were sending pictures, videos, and evidence of mold to them. Still they did not reply with any helpful information, advice, or maintenance. They continually blamed third parties for their stupid mistakes and basically refused to service us until our insurance stated they are liable due to the 7 weeks of negligence. Greystar is the most useless unintelligent people I ... read more

Laura O 

on BBB

4 years ago

If I could have given negative stars I would have...DO NOT RENT here! This has hands down been the worst experience in renting I have ever had- on all accounts. Do not be fooled!! The pictures are very deceptive! None of the apartments look like they are advertised, and the amenities are never open. There are tons of roaches everywhere- despite all renters paying for a weekly exterminator fee. Termites are even worse. I was told by a man who has been here for over eight years that none of the building have ever been tented e... read more

Jeffrey B 

on BBB

4 years ago

If I could give 0 stars I would !!! I had the worst experience with this community and the very rude, disrespectful unwilling to help people who they have "managing" the property *EXCEPT VALEETA SHES AMAZING AND SHOULD BE MANAGING*. I moved out in the mist of this community switching property management companies for the 2-3rd time that year, I completed two walk throughs turned in all my keys signed papers and was told I'd receive $175 back by mail to my new address which I also left with them, a year later they now have ne... read more

Elizabeth B 

on BBB

4 years ago

AWFUL AWFUL OWNERSHIP!! Totally disappointed in this complex (Avana Desert View). Everything is decent until move out. I completed paperwork per their request for move out. They did not send out my final invoice to the address I provided and they are now demanding payment when they are in violation. Don’t rent here or anywhere where Greystar is the owners. Too bad because their onsite staff is very friendly. 

Shristi D 

on BBB

4 years ago

As alleged in the class action lawsuit, Zeff v. Greystar Real Estate Partners, LLC, "Greystar, the largest owner and operator of apartments in the U.S. and second-largest owner and operator of student housing, takes advantage of the “power imbalance” that exists between it and tenants by assessing illegal late fees, utility fees, utility “administration” fees, and other unlawful charges and penalties in order to “squeeze all it can” from renters." More specifically, in my experience, the winter storm left our unit at Northsh... read more