Sam's Club

Thomas L. 

on BBB

2 years ago

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, I returned an item today and was informed that I paid for it with CREDIT! NOT SO!! I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVE... read more

Thomas L. 

on BBB

2 years ago

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, I returned an item today and was informed that I paid for it with CREDIT! NOT SO!! I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVE... read more

Thomas L. 

on BBB

2 years ago

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, I returned an item today and was informed that I paid for it with CREDIT! NOT SO!! I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVE... read more

Thomas L. 

on BBB

2 years ago

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, I returned an item today and was informed that I paid for it with CREDIT! NOT SO!! I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVE... read more

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them. 

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them. 

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them.