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Sam's Club
- Consumer Goods
- El Paso, TX
About this business
Visit your El Paso Sam's Club Pharmacy. Enjoy exceptional values on medications, both prescription and over the counter, or get expert advice from a pharmacist.
Location details
7001 Gateway Blvd W, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We are long customers of Sam's club and have never been treated this poorly by any other company! Sam's club sent out a company to our home to deliver and install our TV and have yet to stand by its customer to ensure that we are not been taken advantage of. Nor the company they sent to our home to ensure good work quality and business ethics. Instead, we have had to deal with so many people in a bid to resolve this issue to no avail. Our issue is long standing and yet to be resolved even after multiple follow ups and c... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Uzoma Odumah, we were able to determine the installation was completed by a third party not provided by Sam's Club. We have now informed the member that the dispute of the service will need to be completed with the company who hired the third party or the third party itself. Unfortunately Sam's Club has no information regarding the installation. Ozuma was ... read more
Sad to say, a Sams' club staff namely "*****" took things in his own hands to upset a customer like me, in which, unbelievably, he scanned 4 items on all four products I had paid for (to check for unpaid items/larceny) by the exit, instead of maximum 3 items per visit based on Sam's Club procedure/system/regulation (according to 2 other staffs I clarified with later). And I stood there just to find "*****" scanned the next customer after me off the products he purchased just 3 times. Amid "*****" did not follow their wor... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach out to Mr. Neo but have been unable to get in contact with him. We have notified managementÂover the facility so the issue can be looked into and taken care of. ​​​​​​​Thanks
Sams is absolutely horrible and I'm thoroughly disgusted with their lack of negligence on handling my account that was hacked after they renewed my membership. They won't replace the money that was taken from me and I've called 4 times now. I keep getting the same response. Someone will be in touch with you within 24 hours. I've yet to hear anything from anyone after receiving case numbers and everything being documented. Just give me my money back, this is your problem, not mine. I have bills due out of this account and you... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to speak with Ms. **** about the matter further to see what could be done. We were able to verify with FedEx that the items are indeed still in their possessionÂand on their way backÂto us. With this being the case we were able to resolve the matter and take care of Ms. ******* concerns. ​​​​​​​Thanks
club membership #X X X X X X X X X X X X X X X X X and unauthorized renewal and credit card charges sams ignore customers online acc option to not auto renew their acc and charge their credit card without their consent or knowledge Both my acc were set on my acc to not renew but both charged me $45 after membership expired without my consent.I closed my acc. Last year I called to cancel and I was promised I will be refunded and my Credit card charge will be reversed-it was not and I was forced to file charge dispute with my ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member ****** ****** we were able to verify the problem that resulted in membership charges. In addition we refunded the full costs. ****** was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
I am posting this complaint because at the age of 65 and the gas prices going up and being told one thing and Sam's club does another is not fair and well with me I have been trying to get chicken wings in a pack ,fresh ones and they keep telling me that restaurant owners are coming in and buying them out before the public can get to them and they will not let you put your name on it and I really don't think that's fair and I would appreciate it if somebody could get into quality Control Thanks, Jacksonville Florida
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach Ms. Hill on several occasionsÂbut have not been able to speak with her. We are reporting her concerns so they can be looked into and taken care of. Thanks.
There are too many fraud reviews on our account where the cards are arbitrarily shut down without notification. Then the verification process has gotten way too long. Wasted hrs. Don't use this bank or card.
Business response:
At Sam's Club we continually strive to exceed members expectations.ÂWe were able to speak with Mr. Aldrich about his concerns regardingÂthe anti-fraud steps SynchronyÂhas in place.ÂThe anti fraud and verification processes were put in place to protect the consumer. We apologize for any inconvenienceÂthis may have caused. TheseÂdecisions are made and put in placeÂby the credit issuer Synchrony.Â
Sam's Club, Utica MI 48315 #6664 has some incompetent, unfriendly, the most unhelpful staff I've ever seen. They advertised in store and online Orgain Clean protein shakes for $13.97, yet I was charged $23.98 and give $4.00 off. Do the math. When I realized the mistake I returned to Sam's Club to receive a price adjustment however I was sent to look at the price and to retrieve the product number only to be told, It was a different product by the store manager Yvette... Neither customer service rep nor manager ever looked up... read more
Business response:
Hello ******, Thank you for contacting Sam's Club regarding your in-Club experience. We are sorry to hear you were not satisfied with the ******* provided to you, but will be happy to assist you with this issue. At Sam's Club, we strive to provide a great shopping experience. We will send your feedback to the Club Operations and Management team for further review and follow up action, as necessary. We truly value our members and appreciate every opportunity to make improvements. Thank you for being a valued ****** o... read more
The membership system of Sam's club is horrible. This company tries many ways to stop you from cancelling your membership. First, it does not show the option for cancelling online or over the phone. Second, if you are lucky to get connected with a representative, he will try to stop you by refusing give refund. Third, even the representative said he cancelled your membership, he did not. When you call back, the system has no sign of cancelling. You have to call back several time to cancel it. They treat customers as idio... read more
Business response:
Hello, ****** *** We are sorry to hear you had a poor experience with us in attempting to cancel your membership. We hope you may consider giving us another chance in the future and we wish you all the best. Thank you, Sam's Club
I called to cancel my membership because they withdrew $100.00 from my account for membership fee. They told me I had to drive 50 miles to a store to cancel it or accept a $100.00 walmart card for refund.
Business response:
At Sam's Club we continually strive to exceed members expectations.ÂNew members joining in-club, on-tablet, and online with a valid credit or debit card will be automatically enrolled intoÂautoÂrenew.We were able to talk with Ms. **** on today and she let us know that she was able to get her membership cancelled through the line without having to go to the club. We apologize if she was told otherwise initially, but we have a line that can take care of those request over the phone if need be.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.7 star rating with 2,134 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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