Sam's Club

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them. 

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them. 

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Beverly S. 

on BBB

2 years ago

No customer service No one helps, just brushed off to another person You can never speak to a manager Better off going to Aldis There you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 min... read more

Leslie W 

on BBB

2 years ago

Don't ever let them renew your membership at a check stand. Last year I did that and without my permission, they checked the box for automatic renewals. My bank flagged it as fraud but it went through anyway. I learned that they do this at the check stands and you have to tell them no. I never use my debit card for automatic renewals of anything so this is how I know they did it without my permission. They don't really care what their customers think about them. 

Velecha R 

on BBB

2 years ago

Sam's Club renewed my membership without my consent. They took $50.00 off my card without letting me know and when I called them to refund the money they told me it could take 5 to 7 days. They were able to take the money right away but not give it back. 

Velecha R 

on BBB

2 years ago

Sam's Club renewed my membership without my consent. They took $50.00 off my card without letting me know and when I called them to refund the money they told me it could take 5 to 7 days. They were able to take the money right away but not give it back.