Sam's Club

Jennifer G 

on BBB

3 years ago

We tried to enter to buy some alcohol and even called beforehand to make sure that non members could enter and purchase alcohol and we were informed that we could. When we were at the door the lady rudely said no and that all items bought at Sam's could only be purchased by card holders. We asked her to ask her manager and she denied us stating that we could come in and that Sam's doesn't do that. We asked again for her to speak with her manager and she denied us with a rude sharp tone making us feel like criminals and we le... read more

Cody W 

on BBB

3 years ago

I received an email from Sam club are saying about $50 e-gift card reward on July XX XXXX. $20 for online order, $20 for pick up and $10 for scan and go. I even confirmed with Sam club online agent and their Instagram before process and place my order on Samclub.com. Both of them even told me don't worry, I will receive my $50 e-gift for sure after 3 weeks. But now, it's already been 4 weeks I only received $30 and I still missing the $20 that Sam club Promised me from the email, online agent and their Instagram! This is abs... read more

Lilrose 

on BBB

3 years ago

Well my husband had a bad Experience at Sam's Club. He called the office and talk to a manager that was very kind and sweet and polite and the the problem was resolved so we are both happy 

Charles O 

on BBB

3 years ago

I requested that my cars be cancelled and refunded the same day I bought it (you can't see what they have without signing up). I asked by phone,through the website,and through PM back and forth. Still not refunded and now they had someone call me asking for my info over the phone to cancel. **** Just give me my money back. 

Ed A. 

on BBB

3 years ago

The Tire and Battery Center is extremely poorly managed. The employees are very unprofessional. They treat customers with disrespect. They think that they are doing you a favor by just talking to you. My experience with them has been terrible. The manager and technicians often chat and joke with each other for long periods of time while ignoring customers are waiting for service. These managers need to be fired and a new team is hired. I will be glad to explain the details of my complaints with a Area Manager since store man... read more

Chriss C 

on BBB

3 years ago

BAIT SWITCH. found product online to buy, signed up membership, applied for credit, went to website to make purchase, item was put in the cart... and when I went to check out, ITEM WAS REMOVED FROM CART BECAUSE IT'S OUT OF STOCK... DECEPTIVE PRACTICES, BAIT/SWITCH.... Call it what you want, but I feel this is a tactic to get you to join and then NOT have products available that they advertise on their website. THIS SHOULD BE AGAINST THE LAW.... WASTED AN HOUR OF MY TIME TODAY CLOSING THE MEMBERSHIP AND CREDIT ACCOUNT THAT I ... read more

Bobbi C 

on BBB

3 years ago

I purchased a sofa with a 5 year Protection and Delivery plan at Sam's Club. Square Trade ( "an All state company" ) was scheduled to deliver on the second day after purchase. They failed to keep the appointment. I called three times during that week. Three deliveries were scheduled and all three times they did not show. After ten days I was told that Square Trade would not honor their service. I have always had good service at Sam's, but I do not recommend their Protection and Delivery. I ended up having to find another com... read more

Mary C 

on BBB

3 years ago

About two months ago I purchased a couch from samsclub.com, the couch was to be delivered to my home on 07/02/2021. The couch never arrived so on 07/03, I called and cancelled the order because I wanted to have the couch for 4th of July and when I spoke to the representative on 07/03 he said they didn't know where the couch was. On July 5th my credit card was charged for the couch that was never delivered till this day. When I spoke to the representative on 07/03 he said the charge would possible hit my card and that they wo... read more

Orlando C 

on BBB

3 years ago

I had bought 1 tire at Sams on Lakeline in Austin. I tried 3 days to get it installed. Three days I was told there was no techs that showed up to work to put tires on. They had staffed the bay with checkers who you could tell had no real ability to operate the equipment. I bought my tire outright and went to a Sams in another suburb. I had my receipt and the sticker on the tire from the first sams with the appt details. The attendant there at the 2nd sams in Round Rock said we have an appt in 3 days. Keep in mind i had a nai... read more