Sam's Club

Nicole J 

on BBB

2 years ago

Loyal customer for years since moving to Colorado Springs. The products are great. The customer service is phenomenal. I reached out to sam's club during a hard time and I am amazed with the help they provided. 

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

LISA H 

on BBB

2 years ago

Be wary of your finances with Sam's Club. Last week my husband received 2 notifications from different credit card companies asking if he had made purchases at Sam's Club. Our answer was no. Not for about 1 month. We had the charges denied. After several rounds with customer representatives I found out that our membership had lapsed and we were on automatic payment. NEVER EVER in the decades of being a member did I use automatic payment. It appears it get turned on when you pay you membership at the cashier (REALLY?). I pay ... read more

LISA H 

on BBB

2 years ago

Be wary of your finances with Sam's Club. Last week my husband received 2 notifications from different credit card companies asking if he had made purchases at Sam's Club. Our answer was no. Not for about 1 month. We had the charges denied. After several rounds with customer representatives I found out that our membership had lapsed and we were on automatic payment. NEVER EVER in the decades of being a member did I use automatic payment. It appears it get turned on when you pay you membership at the cashier (REALLY?). I pay ... read more