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Sam's Club

3.7

About this business

Location details

7001 Gateway Blvd W, El Paso, TX, 79925, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
3.72,149 reviews
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Nathan N's profile image
Nathan N 
2 years ago

There was a time in the 90's when Sam's Club was reputed for best customer service, pricing, and product quality. Those days are long gone unfortunately. These days you can expect membership rates to rise to ridiculous levels each year, product rates to go on increasing without control, very bad customer service, and practically minimal value only in the membership. If your supply chain cannot be firm with suppliers and negotiate low pricing, then your supply chain managers and executives and your ceo deserve to be fired in ... read more

Business response:

At Sam's Club we continually strive to meet and exceed our members expectations. We are constantly trying to find the best value for our members. Inflation effects each and everyone of us. With the membership increase, at your renewal to show how much we do value our members we also giving back the fee increase on the first year through Sam's Cash. Thank you for voicing your opinion. Feel free to reach out to us anytime at 888-746-7726 

Debra D's profile image
Debra D 
2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Business response:

At Sam's Club we continually strive to exceed members expectations. We are so sorry to hear about your experience. Fell free to contact us at 888-746-7726. Thank you 

Debra D's profile image
Debra D 
2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Business response:

At Sam's Club we continually strive to exceed members expectations. We are so sorry to hear about your experience. Fell free to contact us at 888-746-7726. Thank you 

Debra D's profile image
Debra D 
2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Business response:

At Sam's Club we continually strive to exceed members expectations. We are so sorry to hear about your experience. Fell free to contact us at 888-746-7726. Thank you 

Debra D's profile image
Debra D 
2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Business response:

At Sam's Club we continually strive to exceed members expectations. We are so sorry to hear about your experience. Fell free to contact us at 888-746-7726. Thank you 

Debra D's profile image
Debra D 
2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Business response:

At Sam's Club we continually strive to exceed members expectations. We are so sorry to hear about your experience. Fell free to contact us at 888-746-7726. Thank you 

Debra D's profile image
Debra D 
2 years ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Business response:

At Sam's Club we continually strive to exceed members expectations. We are so sorry to hear about your experience. Fell free to contact us at 888-746-7726. Thank you 

Quintin C's profile image
Quintin C 
2 years ago

Corey 6373 Youngerman Cir, Jacksonville, FL 32244 On 5-13-23, I went to Sam's in person to schedule my appointment for car service. The employee in the auto department at that moment was Corey. First, he was in the work area forever because I had waited at the front desk for him several minutes. I had to hunt him down to get him up front. We begin to schedule my appointment for service. He showed me he had an opening for 5-21-23 at 1 pm. I took that appointment. When I arrived for my appointment, an African American man was ... read more

Quintin C's profile image
Quintin C 
2 years ago

Corey 6373 Youngerman Cir, Jacksonville, FL 32244 On 5-13-23, I went to Sam's in person to schedule my appointment for car service. The employee in the auto department at that moment was Corey. First, he was in the work area forever because I had waited at the front desk for him several minutes. I had to hunt him down to get him up front. We begin to schedule my appointment for service. He showed me he had an opening for 5-21-23 at 1 pm. I took that appointment. When I arrived for my appointment, an African American man was ... read more

Frequently asked questions about Sam's Club

How is Sam's Club rated?

Sam's Club has a 3.7 star rating with 2,149 reviews. 

When is Sam's Club open?

Sam's Club is closed now. It will open at 10:00 a.m. 

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