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Sam's Club
- Consumer Goods
- El Paso, TX
About this business
Visit your El Paso Sam's Club Pharmacy. Enjoy exceptional values on medications, both prescription and over the counter, or get expert advice from a pharmacist.
Location details
7001 Gateway Blvd W, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We are so disappointed of how we were treated by both Sams Club employees and Sams Club third party installing company GoConfigure. Long story short we purchased the Cordova Gazebo along with the nearly $700 installation and delivery fee. Employees this day were kind and patient even though GoConfigure had them waiting on the phone to place our install order for over 20 minutes. Sams Employee and GoConfigure Employee both told us that some one from GoConfigure would contact us within 3 days to schedule our install. Well - 14... read more
We are so disappointed of how we were treated by both Sams Club employees and Sams Club third party installing company GoConfigure. Long story short we purchased the Cordova Gazebo along with the nearly $700 installation and delivery fee. Employees this day were kind and patient even though GoConfigure had them waiting on the phone to place our install order for over 20 minutes. Sams Employee and GoConfigure Employee both told us that some one from GoConfigure would contact us within 3 days to schedule our install. Well - 14... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have reached out to this member to discuss their experience with them and have taken the steps needed to make this right and prevent this issue from occurring again in the future. Steven C.
I HAD TO UPGRADE TO THE PLUS MEMBERSHIP IN WHICH THEY SAID PURCHASES WOULD ADD ON FOR REWARDS AND CASH, ITS BEEN A YEAR AND AFTER SPENDING THOUSANDS THEY ONLY HAVE 78.00 AND IT IS BEEN PENDING FOR OVER 5 MONTHS, I HAVE CALLED SO MUCH AND HAVE SEVERAL TICKETS BUT NO ONE RESOLVES ISSUE, JUST SENDS AN EMAIL WITH A SURVEY, I NEED THEM TO EXPLAIN THE REASON FOR THE UPGRADE IF I AM NOT ABLE TO USE THE REWARDS!!!
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received for Monique ********* and her Sam's Cash. We apologize for the inconvenience, our payout has just recently changed from annually to monthly and Ms. ********* payout is 5/3/22 Thank you, Tammie
On April 15th, 2022 at 1:30pm, I stopped at the Sam's Club on Lemay Ferry in South St. Louis county, MO. I had a few gas cans also to fill since I mow multiple lawns. The lady at the next pump started to go off on me that I was from Illinois and buying gas in Missouri. She said I should be buying gas in Illinois. I explained to her I had a business and I also work in Missouri and pay state taxes. The gas station attendant came over and started to talk to the lady. The lady asked the attendant that I should be denied gas b... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We have addressed this issue with the club in question and left communication with Mr. *** to let him know we would like to apologize for this incident. We can be reached at 888-746-7726 for questions and concerns regarding anything to do with member experience. Thank you! Samantha
My account got renewed automatically without my permission. They said we signed up for it however we would have never set up auto renew as we don't like people having our card on file. They did cancel my account when asked however this still made me mad as I had moved all money in that account to another account because I was on vacation. They never recognized that it was their employee who added that not us. When I brought that to their attention they never acknowledge it just said we signed up for it. Looking at cosco now ... read more
I asked for a refund from Sam's Club on a defective mattress a year after purchasing. (Collapsed, bulging springs) Sam's has an overseas department that handles Serta mattress returns. Sam's Serta department accepted the return, had the mattress picked up and agreed I am due a refund. I do have documents showing all this including tracking info showing they have the mattress. The credit card I used to buy the mattress was cancelled by me several months prior to the return. The call center folks said they would do the return ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have reached out to you via email in regards to this order. The refund was finalized on 4/7/22 and will reflect the refund to your account within 5-7 business days. Please feel free to communicate back with us for further assistance on this matter.
I have only shopped in store to purchase items for work, but somehow they stored my credit card information (without my authorization) in my Sam's Club profile. A few days ago they charged my card automatically, and I received an email stating that I was signed up for automatic renewal. I also never authorized that. I contacted customer service to have the charge reversed, and they tried to give me a Sam's gift card for the unauthorized charge instead of refunding my credit card. I insisted they reverse the charge to my card... read more
Sam's club ***** at the customer service they provide. I'm not going to be coming in anytime soon to buy groceries or anything of that nature because of the amount of times you send me the same email within a 24-48 hour window. Honestly the only places I shop at is shoprite Safeway and BJ'S. Please file this complaint report and let Sam's know that I won't be in
Business response:
At Sam's Club we continually strive to exceed our member expectations. We are unable to locate a membership with the information provided. If you would like to share you membership number we are happy to contact you further. Thank you.
Bought a Gorilla playset, listed as free delivery. Sams club sourced out the delivery to a company called TForce Freight who refused to bring it to our house because the driver is incompetent and can't reverse the truck he's licensed and paid to drive. No one contacted me as promised, I had to track down our item through multiple places as no one could tell me where it was or what to do besides cancel the order. Lots of time and irritation for something that should have been fun. Turns out they returned it to gorilla playset... read more
Business response:
At Sam's Club we strive to exceed members expectations. We are so sorry that this was returned to the shipper. We also issued a gift card for the inconvenience. Thank you.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.7 star rating with 2,134 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
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