Sam's Club

Susan M 

on BBB

3 years ago

Bought a vacuum cleaner on 11/5/21. A co worker informed me that it was advertised to go on sale 11/25-11/28 for $80 off, so I decided to return it and go back when it was on sale. When I got to the front door, with the product in the cart, long story short, the greeter told me, without me even asking, "You should hold on to the product and just come back during the sale date and they will do a price adjustment." And so I took the vacuum cleaner home again. A couple of days ago, I called customer service, explained what wa... read more

Debbie C 

on BBB

3 years ago

Sam's Club sent a sale flyer ....sales for different dates. An item I wanted was pictured & listed with the Black Friday specials. I could not find the item online or in the nearest store, so made a special trip to the nearest town with a store. Come to find out, after much research, the pic & ad was located at the back of the flyer in the Black Friday section with very fine print stating a different type sale with no dates. Management would not make any exception, even after stating this had been brought to their attentio... read more

Britani G 

on BBB

3 years ago

Placed digital order. Order was never processed. was advised from Sam's club agent to replace order. Repurchased item. waited 24 hours and never received. Called again and was told I had to wait 48hrs. 10 more days pass and still not order. Called to receive refund. agent confirmed was was never received and processed a refund. the very next day, I received order I no longer needed as i had to purchase with anther company. Called today to inquire about refund and was told i was not going to get a refund since I received digi... read more

Kimberly M 

on BBB

3 years ago

So I was scammed at ATT kiosk located inside of the store. They give you complete misleading information in order to persuade you to sign on with them. It is complete false information and was told by numerous people that it's false advertisement. Not to mention the sales people from ATT said to stay away from 3rd party (Sams club) they have nothing but problems. I can't believe they allow this to happen and continue. They are completely taking advantage of people's money and don't even care!! They lie about what your bill w... read more

Gary T 

on BBB

3 years ago

Good grief - another horrible customer service experience at the Fort Smith, AR Sam's Club today when I attempted to purchase some gift cards. Sam's Club keeps pads of tickets at a gift card rack for the different types of gift cards they sell, and customers are asked to present the tickets to a cashier, and the gift cards are then issued to the customer when payment is made - which is exactly what I did. However, after the cashier completed the transaction and I paid for the gift cards I intended to purchase, another employ... read more

David J 

on BBB

3 years ago

Costco and Target, 5 Star. Sam's Club and Walmart treat customers poorly, being generous with 2 starts. I applied for a Sams Club membership, with the terms that "100% Membership Satisfaction Guarantee If at any time you're unsatisfied with your Membership, let us know and we will cancel your membership and provide a refund of the amount paid for your current year Membership fee. Notwithstanding anything to the contrary, there's a limit of one Plus Membership refund per member or business per year." The actual signup said... read more

Karen H 

on BBB

3 years ago

The customer service reps are useless. They turned on 2-factor authentication without my knowledge. Without my permission. Today, the code you are sent did not work twice. So, Ana says, " may I have the message the site gave you?" Well, Ana, when I pressed chat, the message disappeared. If I had ESP, I might have known what you would ask ahead of time. So, she sent me a password reset link. But the code didn't work before and it will ask again for a code, Ana. Did you pass first grade, Ana? I guess not. 

Cody J. 

on BBB

3 years ago

Sad Excuse For A Business. Since Sept 8 2021 IÂ’ve been calling Sams club about a matter of double payment on a renewal. Everytime I call I get transferred numerous times where nobody answers in the membership department. So why is it that we pay for membership if we canÂ’t get anybody to solve a problem or even pick up the phone so apparently someone is walking around doing nothing and getting paid right? Today is November 18, 2021 and somebody finally answered for my wife only to be told we have to drive 1hr and 30 min to ... read more

Stephanie W 

on BBB

3 years ago

I went to self checkout with a flat cart and was harassed by two different employees to transfer my items to another cart. I refused without disclosing why. I shouldn't have to tell everyone I'm disabled to check out at a store. I'm not going to move items more than I have to. After I got everything in the car I went back inside with my disabled papers and spoke to the manager. She was kind and apologetic but the experience leaves a distaste for their location. This is the second time I've been harassed in that store over tr... read more