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Sam's Club
- Consumer Goods
- Chesterfield, MO
About this business
Come see our Chesterfield Sam's Club Tire and Battery Center. Whether you're looking for new tires or battery replacements, we can help! Come see us today.
Location details
196 THF Blvd, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
If I could give this company zero stars I would. They made a membership renewal charge to my card that was not authorized. I had complimentary guest access and would do in store pick ups through that which is the only way they had access to my card information. Upon seeing the charge come through I called the company to cancel the charge and the membership. I was told that I could either go in to the store to seek a refund, get a $100 gift card to Wal-Mart/Sam's Club, or have a check sent in the mail that would take 8-10 wee... read more
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received from Ms. Sargent we have provided the member with Sam's Club's Terms and Conditions pertaining to Auto-Renewal charges. We apologize for the inconvenience and have refunded the member. Thank you, Andrea
I received a 2021 offer in the mail to join Sam's Club for $45.00/year. The offer stated that I would receive a $45.00 Sam's Club gift card as an incentive. I completed the offer but never received the promised gift card. Recently, I received the exact offer in the mail again and was able to review and check that I understood the offer exactly. I researched reviews online for others that had the same experience and found this was a normal and common practice of Sam's Club. Many of the reviewers had given up on receiving this... read more
Business response:
At Sam's Club we continually strive to exceed our members expectations. In response to the complaint we received from Mr. Christian we were able to see where the member joined using a promotional offer and have issued a gift card to the member. We have apologized for the inconvenience. Thank you, Andrea
Some how someone got hold of my credit card information. I DO NOT HAVE AN ACCOUNT WITH THIS COMPANY. They accepted charges using my credit card via one of their account holders account. After many notifications they would not cooperate in shutting down the thiefs account. They said I would need the orders numbers! How would I have this information if I never placed the orders. What they did have is my credit card number, the amounts of the purchases and the date of purchase. So, they had more than enough information to track... read more
Business response:
We are so sorry that this happened to you. Pleas be sure to change all passwords. Once again our sincerest apologies.
I 've been a customer Of Sam's Club for over 15 years. I recently had a problem with a problem with a generator that fail with less than 20 hours of use case # (SC138831) The company that make the generator told me they could not do nothing for me; I spoke to a customer servise rep and after she talk with her supervisor they decided to give me a 40% discount with a gift card ,on the unit that I will buy at the club reference # 220 203 017 048. I purchase the generator That I need for my daughter That needs oxygen 24/7. Know ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and investigating our member's claim, we were able to verify that our member was made a promise and that was not kept. We have now sent an eGift card as compensation for the products failure. We look forward to a continued relationship with Alejandro.
Sam's and Walmart are two of the worst run businesses in america. Sam's renewed my membership automatically with my re-newed credit card. I called for to cancel membership and they couldn't refund my money on credit card. They wanted to give me walmart or sam's credit. Terrible!!
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Mr. ******* by phone or email we were unable to speak with him. We would be more than happy to refund the charged amount to Michael. If Mr. ******* reaches back out we are happy to assist him. We look forward to a continued relationship with him. Happy to help, Chyla P.
I have been a member with Sam's Club since 12/15/21 and I can not stress enough what a miserable experience it has been . I'm a corporate Sales Training Manager for the #1 outdoor remodeling company in the nation and over seem the training for all of their work force. I placed an order for a $800 desk on 12/15 with the delivery date being Thursday 12/30. I called on 12/29 for delivery time since I was moving to a new area and wanted to be there so it was not on the porch for the day. When I called they said they could not gi... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Tyler, we were able to verify what happened with order, and that it was significantly delayed with the carrier. We have now adjusted the price of the order, and issued an additional gift card for compensation for the inconveniences. TylerÂwas pleased to hear from us and with our resolution. We look forward to a continued relationship with them.
Sams club ripped me off $100 and has the rudest club manager at the location in Addison. I ordered water, detergent, and pet supplies. I spent $101.35 and set up for delivery. Sams club stated they delivered to an apartment with a red door. I called customer service and reported I didn't receive my order. They argued with me and said they had delivered it to an apartment but when I asked the name of the apartments they delivered it, they couldn't tell me. I asked them to confirm the apartment had a doormat outside and they... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with the member and issue an egift and request refund for full amount as we have verified order was never delivered to the correct address. Member should receive full refund for order within the next 7-10 business days. Will keep correspondence open. We do apologize for the inconvenience. Thank you, Kelsey.
There so no way of cancelling membership online. They don't send you an email to remind you that they are going to renew your membership. The website says you can call and cancel membership or go to a club in person. But even if you call to cancel, you still have to go in person to get your refund or wait 8 weeks for a check in the mail.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Jasmine *******, we were able to verify what happened with the refund request. We have now requested a Manual Refund which the member will receive within 5-7 business days. Jasmine was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, Chyla P.
Customers service lied about my order status. Said it was returned to supplier when in fact it's sitting in a trucking container in Ft Worth
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Anthony ********** we were able to verify what happened with the order. We have now sent an eGift card with as compensation due to all the complications Anthony faced with this order. We also confirmed as of 01/19/2022 the order was received in a condition Mr. ********* was satisfied with. Anthony was pleased to hear from us and with our resolution. We loo... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3 star rating with 973 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
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