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Sam's Club
- Consumer Goods
- Chesterfield, MO
About this business
Come see our Chesterfield Sam's Club Tire and Battery Center. Whether you're looking for new tires or battery replacements, we can help! Come see us today.
Location details
196 THF Blvd, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Sam's Club representative reported my account stolen, wiped out my old account membership after I called for a simple renewal... Now the representatives won't allow me to speak to a manager after I cried and begged for them to give me my old account back!!! I'm literally in tears because all of my receipts and history of orders since 2007 ARE GONE!!! I am total disbelief on how I am being treated. Called 5 times been on the phone for over 2 hrs trying to deal with this.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have made multiple attempts to follow up with Ms. ******** regarding her review, but have not received a response. As such, we can only assume this matter is resolved and consider the issue to be closed at this time. Thank you, Samantha
I recently filed a complaint with BBB about the lack of logistics buying online with Sans Club. A Sam's Club representative offered me a $250 gift card for the shoddy handling of an online order of $930 that I never received. They claim I was happy with this resolution. I was not. The compensation was for having $930 for weeks pending to my bank account on an order I never received. This problem was not addressed until I filed a open public complaint on BBB.ORG. As a reminder I made three attempts to get the problem resolved... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Mr. ******* spoke with one of our representatives but did not indicate he needed additional assistance. Sam's Club has no control over how long an authorization hold remains on an account as that is controlled by the financial institution. The gift card he received was strictly compensation for a poor experience. In regard to membership, we see it is still active with no issues on our end. For problems accessing your account, please call 888-746-7726. Than... read more
I purchased a Samsung 55" QLED TV online with a total of $930 using a debit card. I never received a confirmation email nor a tracking number. They lost the order and will not cancel the order. That is a pending charge. I can not get thru to a CSR rep by phone. Each time I call there is a hour hold wait time. The foreign CSR that finally answers broken English is so bad I can't understand them. Three days later and no order or tracking number but still a pending charge of $930. I will be cancelling my VIP account and will bo... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Robert ******** we were able to verify the item did experience a system issue that caused order confirmation and shipment to be delayed. Upon request, we were able to cancel the order for Mr. Kidwell as well as ensure the authorized funds were released. In addition we issued a gift card as compensation for all the inconveniences they experienced with this ... read more
I have been purchasing gas here for 2 months and my car began to stall out HORRIBLY. I called customer service and they BRUSHED ME OFF! Saying I can cancel my membership if I'm that upset about it. Terrible company, terrible service, will not return.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach Danielle regarding her experience to see if we can resolve this issue but have received no response. At this time we will consider this matter to be resolved unless we receive additional feedback. Thank you, Samantha
I will never order tires from Sam's in Fairlawn again. I order a set of tires on 11-04. They said 3 to 5 days delivery. I also purchased the install package. After 7 days and no call or emails I decided to reach out to them. Called multiple times to tire department and was disconnected both times. Called customer service with no help. Was told only 1 person was working and they were busy so call back later. So I logged in account and chatted, no help. So on 11-29 I had enough and called Katz tires. Ordered the same tires tha... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to get in contact with the member and extend the membership a year free for the inconvenience. AÂgood contact number was provided in case of anymore questions or concerns. We do apologize. Thank you, Kelsey.Â
Very bad costumer service. After being a member with sams club for 25 years I have never been so ashamed at this special location. The employee (Kristi) was super rude since the beginning of my transaction. She whispered to a co worker we make her job harder by doing 2 separate transactions. She offended my mother for not speaking English. She started being super rude. I couldn't believe sams club hired her. If she doesn't like her job she should be fired. I will never come back to here after the way she discriminated my mot... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. I was able to call and speak with the member and discuss the experience. We were able to document this, and send it over to upper management at the club for internal review. We do apologize for the inconvenience. Thank you, Tashyra.
I attempted to return several sets of Member's Mark Flannel Sheet Set (Assorted Sizes and Colors). I placed the order online on Nov 14, 2021, and received them days later. I contacted customer service to see if there are limitations to what can be returned since we're still dealing with Covid-19. Hector (Nov 20), Kenny (Nov 22), Danicca (Nov 25) Ivis (Nov 27), Rebecca (Nov 30), and Ricky-#VN52UEX (Dec 1) told me that I can take the items to my local store for return. Apparently, Hector began the return online as I was unawar... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We apologize for the inconvenience and miscommunication and have reached out to help get the return and refund processed. Emma
I have been a member of Sam's club on and off for decades but never again! I signed up last year and they invited me to have a friend join for free. At some point my friend was offered an upgrade to business membership for $14.00 for the remainder of the year. I seriously used the membership one time and was not going to renew. I kept receiving offers to use curbside and get $20.00 off so I gave it a try. It was unsuccessful because I couldn't get blueberries and a few items I wanted so I went inside and sacrificed the promo... read more
Business response:
At Sam's we strive to exceed our members expectations. We are sorry to hear about your concerns regardingÂthe unintentional renewal of your membership.ÂWe are also sorry to hear that you are no longer a member with us. Our goal is to make sure all of our members have a wonderful experience. Thanks, Victor.Â
I've been trying to schedule an appointment for my car for 45 minutes now but nobody is answering the phone (both customer service & the tire/battery dept). I even spoke with the manager. When you walk in they won't service your vehicle because you don't have an appointment.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to our member and offer further assistance. We were also able to ensure that this was reviewed by upper management.ÂWe do apologize for the inconvenience. Thank you, Tashyra.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3 star rating with 988 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open at 10:00 a.m.
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