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Salesforce.com, Inc.
- Other
- San Francisco, CA
About this business
Salesforce.com, Inc., based in San Francisco, provides on-demand customer relationship management services. The company delivers customizable enterprise applications for companies of all sizes. It has more than 400,000 subscribers in over 22,000 companies around the world who depend on Salesforce to manage their sales, marketing, and customer center and service. The company has a number of prominent clients, such as Nokia, Kaiser Permanente, SunTrust, Dow Jones Newswires, Avery Dennison Graphics, Daiwa Securities and Expedia... read more
Location details
415 Mission St, #3, San Francisco, CA, 94105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
********** is the most difficult business company to do business with that I have ever come across. Everything is a negotiation and an unpleasant one because you have to take them to the mat to get any concession from them. For example - I am currently fighting with them to pay our bill via credit card - and they are threatening to suspend us if we don't pay via ACH - yes it is that crazy. Their product is good if you need heavy amounts of customization but I would recommend HubSpot or other platforms depending on your needs... read more
Any small business owner considering purchasing this product, Read!!I recently purchased this software and was under the impression that it would work easily without much customization (unless I wanted to tailor). That is not the case at all. Unless you build the website, it does not work! not importing the leads, setting Calander events, entering lead information, anything for that matter. I find out after purchase that the support they were recommending came at a very heft cost and from a 3rd party (thousands of dollars). ... read more
Upon signing up for Salesforce, I was locked out of my account on the same day the contract was signed and remained unable to access it for seven days. I notified Michael Shay immediately about the issue but received very little help—primarily links and being placed in a queue for assistance. Unfortunately, despite my efforts, I was ultimately forced to switch to another provider to avoid further disruption to my business. It became clear that my account, requiring only one user, was likely not prioritized, which I now see m... read more
If I could give a zero star rating I would. Please save yourself the ***************** and avoid this company at all costs.We paid for 3 licenses with Salesforce Maps added and access to the Premier Success Plan to lighten the lift as they put it.Premier Success plan was nothing but a joke (and a $1500 USD touch). Every expert was uneducated on the field they worked in. Never got any help, just a constant game of running around in circles with them. Told wed have access to support whenever we needed it with this additional a... read more
If I could do zero stars I would. Salesforce has been the most unsupportive, manipulative, unhelpful software company I've ever worked with. Do not be fooled by the sales process. They will make it sound like butterflies and rainbows until you sign the contract. From then on, I wouldn't count on receiving any support or help from anyone. Oh and be prepared for them to nickel and dime you at every turn. Your "rep" will change every 2 weeks, and they're useless anyways because everything has to go through "approval". But every... read more
They are an EVIL organization. When I first signed up, I paid for premium support. I got NO support whatsoever. Simple questions, no responses. They would give me a link to a website for me to figure it out myself even if I paid about $150 a month for premium help! I never used the software at all. Not once!So, I rode the year, and had every intention not to renew. All of a sudden, I got a receipt that I was automatically renewed for another year. They automatically charged my card, and I complained same day. They wouldn't r... read more
Trying to cancel their service is impossible. After numerous attempt to contact service and no location on your profile to cancel, you're locked in. I'm surprised this hasn't come out in the public.
Worst company ever , watch out where you put your money in they give you all what you want to hear and false statement just to lock you in and let you sign a contract .Be aware before you sign anything , also worst customer service ever .Once they lock you in for a one year contract with auto renew even they told you it's not they will never answer again or call you back.
I agree with everyone on here. It is next to impossible to reach anyone at Salesforce. I have sent two emails requesting my auto-renewal be turned off and only received one response and that was to tell me I can't cancel my account. Sent them an email backing stating I want auto-renewal turned off and have not heard back and it is still on. Sent in a third request today and we will see what happens. There are enough complaints on here that I think I would have the numbers for a class action lawsuit against them if they do no... read more
Frequently asked questions about Salesforce.com, Inc.
How is Salesforce.com, Inc. rated?
Salesforce.com, Inc. has a 1.1 star rating with 49 reviews.
When is Salesforce.com, Inc. open?
Salesforce.com, Inc. is open now. It will close at 5:00 p.m.
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