RV Parts Country

Carlton F 

on BBB

3 years ago

I bought an RV AC unit from them. When I got it when I received it I opened it to see it was the wrong thing (not what I needed) I don't know if I ordered wrong or if they shipped the wrong thing because there is no one you can talk to there, you can only leave a message on their website. They were very quick to tell me they would not let me return the unit. I am a business owner and would never treat a client like this. For your own protection to not do business with them. There is not option for Zero Stars so I gave them o... read more

Tony M 

on BBB

3 years ago

I ordered a Dometic thermostat in May 2021. It was installed by our most qualified licensed technician and worked properly through the cooling season. When the weather turned cooler in early September 2021, the thermostat would not switch to heating mode. It was a blank screen. The same technician (the owner of our companies) found the thermostat to be defective and asked me to order another one. RV Parts Country's response when I asked for assistance was that since the unit was installed, I had to follow Dometic's strict wa... read more

Noel P 

on BBB

3 years ago

I ordered an awning part online and was charged $778.80. I waited for about 70 days and when I recieved no contact or item I inquired via the companies website. I recieved an email thet had nothing attached and no explanation. I waited another 30 days, inquired again. I recieved an email saying they would look into the delay. after another 10 days they told me the part was discontinued. So they had my $778 for 110 days interest free. This isn't right and is fraudulant behavior. They shouldn't advertise to sell parts that are... read more

davemac 

on BBB

3 years ago

I ordered an AC ceiling unit for an RV and after a huge delay it showed up with missing parts, and a note and return slip in the box from the previous customer who had returned it as defective for missing parts. They won't talk to customers on the phone so we've been going back and forth for 2 weeks without any progress...they wanted a picture of the missing parts so instead I sent a picture of the previous customer's return slip. Avoid at all costs. 

Lyn S 

on BBB

4 years ago

Just an update from a complaint I filed a month ago on 6/7/2021. They contacted me via email as always and said they would send out return postage stickers and upon receiving the hitch parts back that I cannot use because I am missing parts from the boxes that were destroyed they would return my 700.00 dollars. As of writing this on 7/9/ 2021 I still have not received any return shipping labels or have they reached out to see if I was satisfied with my customer service experience. I asked them 3 times to please call me on th... read more

Alan B 

on BBB

4 years ago

I ordered a replacement awning for our camper for RVParts Country. Their website made specifying what we needed pretty easy. When the company shipped the parts (they came in two boxes) to us, either they or the shipping company (RnL) reversed two numbers of the zip code, and shipped the parts to Florida instead of Virginia. Not sure how this happens in this day and age of instead address verification. After a few phone calls, the shipping company turned the shipment around, and sent it to Virginia. Only one of the boxes was ... read more

Sarah S 

on BBB

4 years ago

There is no one physically to speak to at all. I placed an order - realized we could not use it within 15 minutes and tried to cancel and the phone number they provide is only a recording and the email they provide is a "do not reply". Do not use. This business needs to be shut down so people do not use it anymore or they can stick to not using an online store. I will be refusing delivery and have filed a complaint with my American Express. 

Dan H 

on BBB

4 years ago

To start with the ordering and delivery of this product was easy. When I received the package it did not show signs of damage, however, when I opened the box the cover of the AC unit was obviously damaged. I had decided to continue with the install because at the time I needed AC thinking I would advise RVPartsCountry that the unit came damaged and they would send me a new cover. After install the unit has a very loud vibration. It did cool great. I notified RVPartsCountry and J......asked if I wanted a new cover, and gave m... read more

TCH 

on BBB

4 years ago

Beware of this company. Ordered a hot water heater from them on March 12th 2021. they sent the incorrect HWH as a replacement to the water heater I ordered. I was told that I was incorrectly directed to an old web page for the heater I ordered and was never once contacted by them to tell me that the heater I ordered was discontinued. They simply took it upon themselves to send a replacement. I asked to do a return. That took until May for them to even get me a return ticket which they say they sent to my email address which ... read more