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RV Parts Country
- Automotive
- London, KY
About this business
Location details
615 Keavy Rd Suite 202, London, KY, 40744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can’t really comment on the Weight Distribution Hitch since I just picked it up at the UPS sorting facility an hour away from my home. RV Parts put the wrong street number on the shipping label which I understand can happen….that really isn’t my beef with them. Communicating with them is next to impossible. No one ever picks up the phone….only a recording. Three days of going back and forth via emails with response time from them approximately 24 hours delayed. I tried to work with UPS to modify the shipping address but th... read more
Business response:
Hello, Looking at the communication history with this order, UPS claims that you had an incorrect street address for this shipment, however this was corrected and your order was delivered and signed by you TIMMERMaN on Monday, August 26 at 1:59 P.M This can be shown under the tracking number 1Z1A3E580319387384
Had a great purchasing experience with this company. I was in a bind to buy a water heater before my Memorial Day camping trip. They got it to me in two days. It was the best price and also the customer service team helped me confirm which I needed. I will be back in the future for purchases.
Business response:
Thank you so much for the feedback, Mike. Have a great Memorial Day!
Buyer beware. Inaccurate description of parts on the website. The only "customer service" is via a non live chat on the web site and they do not covet return shipping
Business response:
Hi David, I apologize that you feel you have had a poor experience with our company. That is by no means the impression that we would like to leave you with. Please let me know how I can help you in this situation, we will do everything we can. My email is support@rvpartscountry.com.
Worst customer service ever! The customer service phone number does not answer, ever, it hangs up. Rude customer service and gestapo return rules. It is very expensive to return a large item, more than the item itself, so.....it's some shipping ponzi scheme like bezos. You are better off with amazon than these people who purport to be family run, like tha manson family maybe. Jessica seems to have all the passive aggressive qualities for a dysfunctional family business. BUYER BEWARE!
Business response:
Ginny Garner, I apologize that you feel that you have had a poor experience with our company that is certainly not the impression we would like to leave you with. As our customer service team indicated, I see that you purchased the incorrect skylight and you were provided return instructions to return it. Once the item has been returned by you, we will process a refund back to you for the return. As much as we would love to, we unfortunately have no control over current shipping rates with carriers. I hope this brings clarit... read more
Impossible to contact a human not a good start. Msg page does not work no way to contact them.
Business response:
Hello Dave, I apologize that you feel that you have had a poor experience with our company. That is by no means the impression we would like to leave you with. I do see that you spoke with our customer service department today in reference to the order you placed yesterday. I have had our technical team test our customer service options on the website and all are in working order, I apologize that you were experiencing difficulty. Please let me know if there is anything at all that I can assist you with on this. I will be mo... read more
they shorted my order ,they wont call me back, there number is only a recording, do Not waste your money at RV PARTS COUNTRY. youll be sorry just like them ,D*****!!!!!!!!
Business response:
Hello Tracy Anderson (ratchette@sbcglobal.net), I am showing that your order was received in full and shipped by two different warehouses: Dometic 3316250.712 Single Zone RV AC Thermostat, Black - 9400111206215155140806 with USPS Jensen Radio FM With Bluetooth Functionality - 1Z1A3F310307848349 with UPS I also show that our customer service team responded to the four support tickets that you have opened asking for information on your order so they can assist but you haven't responded to any of them.
Purchased a new roof air conditioning unit. Packaged arrived badly damaged. Could have been the carrier's fault. RV Parts sent a return label and I shipped it back. Weeks went by and no response or replacement a/c unit. Tried to call them but the phone number is just a recording with no options but to message online. Can't even send an email, it must be on their website through their messenger. Kept giving me the run around for days asking for tracking number when they are the ones who provided the return shipping label. The... read more
I ordered an rv water heater for 480 dollars. It was shipped to South Texas. I live in Iowa. No refund, never received item. They don't answer emails or phone calls.
Business response:
Hi Dan, I reviewed your order details as well as the our communication with you thus far. I do see that FedEx unfortunately lost your package and that you were fully refunded to your original payment method on Jun 5, 2023, at 8:32 AM. Your Acquirer Reference Number is 24011343157000001131509 -- you can use this to contact the financial institution that you originally paid and they can provide you all details of the refund as well. Again, I am very sorry that FedEx lost your order. It is so unfortunate when carriers make mist... read more
I’ve been using them for years for parts for my mobile repair business. They are always really nice to work with.
Business response:
Thanks for the feedback, Logan. We are happy to help!
Frequently asked questions about RV Parts Country
How is RV Parts Country rated?
RV Parts Country has a 4.1 star rating with 2,855 reviews.
When is RV Parts Country open?
RV Parts Country is closed now. It will open at 9:00 a.m.
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