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RV Parts Country
- Automotive
- London, KY
About this business
Location details
615 Keavy Rd Suite 202, London, KY, 40744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is a fraud. Placed an order online, (24000+ positive???) Stated in an email- we processing, in a FEW days will contact. ... ... ...4 weeks later I wrote a "general(and polite)" message to the above fraudster, asking(politely) to give me an update on my order , as promised "a few days later"(this is documented), ... ... ... Never received an answer, read BBB complains. 2 weeks later, I did ante up my language, saying that Financial institution will receive a claim, IF you will not provide me with the STATUS OF MY ORDER. Ne... read more
Business response:
Hello Gintautas N*********** I apologize that you feel that you have had a poor experience with our company. That is by no means the impression we would like to leave you with. I have searched your email address as well as name and can't find anything in our system matching the information. If you have an order with our company, please email directly at support@rvpartscountry.com, so we can work and rectify this issue for you. Thank you and have a blessed day!
I ordered a key for a generator on October 23, 2021. Said it would take 5-6 weeks. I've sent 2 emails since and all I get for a reply is we are checking with our warehouse. I would like a refund. If I would have read the reviews on the BBB i would not have ordered from this company. Buyer be ware
Business response:
Hello, Thank you for reaching out to us, Dave! I will be happy to look into this issue for you. Can you please email me directly with your customer order number? It will start with the letters 'AB'. I will be happy to get a resolution for you right away. Thank you and God bless!
We ordered part #920412 Mirror Hitch Ball Finder 6//2020, order # AB-181087 for $30.45. We NEVER received anything but a runaround. My emails had been down for a couple of months and this situation just came back to my attention. We would like a refund, please.
Business response:
Hi Sandra, I apologize for the inconvenience. I have processed a refund for the order. Thank you!
On October 25 Order # AB- 222685 was entered and my credit card charged, with my understanding that the item ordered would probably take 5-6 weeks to ship. It's now been eleven weeks and it hasn't shipped. Every time I submit an inquiry a "case number" is assigned and I get a "no-reply" email referencing and invalid web address for "case status." I definitely should have researched this company before furnishing it with my credit card info. I haven't called because I read that callers get nothing but recording.
Business response:
Hi Harold, I do apologize. Yes, special ordered item that ship directly from the manufacturer do have the possibility of being delayed, as it states in the listing as well. I have went ahead and processed a refund to you for the order and stopped the special order. You will see the refund within 2-3 business days. Again, I apologize for the delay. Thank you!
I ordered a awning for our camper slide on October 07th and our credit card was charged on October 09th. I've had no response from RV Parts Country London, Ky on shipment or tracking of awning ordered. I would like my card credited back $682.12. Please help resolve this, its been 3 months!
Business response:
Hello Denis, I do apologize about the awning. As advertised, all awnings are made to order and special order from the manufacturer. They do sometimes take a few months in production depending on how busy the manufacturer is. I have since stopped production of your awning per your request and cancelled the order. Your order has also been refunded, I would recommend allowing a few business days for the refund to appear back on your account. Thank you!
Took money and didn't ship product , tried to e mail and they never respond. Phone number is only a recording
Business response:
Hi Don, I will be happy to look into this issue for you and see to it is resolved. However, I am not seeing any order associated with your name or email. Can you email me directly at support@rvpartscountry.com with your order information and I will be happy to get this taken care of for you? Thank you!
I wish I could give this company 0 stars if I could. Here is my story: On December 3rd, 2021 I found online the lock I needed to replace my trailer broken lock. Even though the lock price was much higher than I expected I still bought it because i could not find this lock on Amazon, Ebay etc.. After waiting about 1 week finally I received lock but it was not the lock I supposed to get and did not fit my trailer door. I immediately contacted the seller and sent them picture what I ordered and what I received so obviously they... read more
Business response:
Hello Vladimir, I am showing that your refund has been processed per your return. Your refund tracking information is Acquirer Reference Number (ARN): 24011341351000011879947. If there is something further I may do for you, I will be happy to. Have a wonderful day! Thank you!
Ordered a part, part never came. Can't get my money back. After reading reviews on the company this sounds like a common practice/problem.
Business response:
Hello Brinson, I searched your name as well as your email address in our order database and I unfortunately have no results for either identifier in our system. Perhaps you ordered it under different information, if so can you please email directly at support@rvpartscountry.com? I will be happy to get this taken care of for your right away. Thank you and have a blessed day!
They've got $1400 of my money and I have nothing. Can't even talk to anybody there. Best I can tell they are totally fraud
Frequently asked questions about RV Parts Country
How is RV Parts Country rated?
RV Parts Country has a 4.1 star rating with 2,855 reviews.
When is RV Parts Country open?
RV Parts Country is closed now. It will open at 9:00 a.m.
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