Russell Korman

austin123shopper 

on Citysearch

12 years ago

If I could give negative stars, I would. My husband bought my wedding ring here. We went to the store together and I told the sales woman what I wanted (several times) pointed to a picture in a book she showed me and told her I wanted a particular ring with modifications. She said she understood (clearly she did not) and when I received my ring it was absolutely not what I asked for. We were told that my ring was non refundable and not even EXCHANGEABLE. I got in the car with this new ring I did not want and cried. My husban... read more

Ashley G. 

on Citysearch

13 years ago

Worst Service Ever! – My boyfriend and I went to Russell Korman to look at a Tacori ring that I had tried on in Houston and loved. It states that they sell Tacori on their website but upon arrival we found out that they no longer carry Tacori and just have older models they were trying to "get rid" of (the ring I had tried on was from their new line). While we were there the sales associate had made comments that we were, "looking to pass the time" and that we were "playing around". I thought it would be inappropriate to mak... read more

ralph2890 

on Citysearch

13 years ago

This place is terrible...received a Rolex for a gift and brought it to my LOCAL Rolex dealer for a link removal and was told they would charge me?? I called the other two Rolex dealers in town and inquired about needing a local Rolex dealer to service my watch and remove a link. NO PROBLEM AND NO CHARGE I was told by both. This place is not a high customer service place you would expect them to have selling this type of product. 

tx kate 

on Citysearch

14 years ago

rude russell korman help – I took my Tag watch to RK to have a battery put in ( the watch is 21 yrs old and did not get it at RK) and the young woman and middle aged man I dealt with were rude beyond words. This was a few years ago and I gave it one more chance because they have nice gold earrings and I thought enough time had passed and I can forgive. Wrong. No doubt about it. Rude. Never again will I set foot in this place.And by the way the battery was 75.00 ! I have since found a dealer in Lakeway. Save yourself the stre... read more

KLT787 

on Citysearch

14 years ago

I LOVE MY RING! – I wanted to say thank you to Brooke at Russell Korman, for making my experience a terrific one. Russell Korman's went above & beyond to make sure that we got exactly what we wanted. We will be sure to recommend Brooke and Russell Kormans any chance we get! 

itsall4thegirls 

on Citysearch

14 years ago

Best jewelry store in Austin! – I hadn't worn my wedding ring for more than 10 years because it became too small. I was afraid to have it sized because it is 18K with baguettes around the band. Brooke connected me to their jeweler and I finally found someone I felt comfortable trusting my ring with. It was done quickly and it looks beautiful. I'm shocked by some of the other comments. RK has a great reputation and excellent service. They also have a wide range of affordable to stuff up to pieces I can only dream about! They ... read more

gwta78703 

on Citysearch

14 years ago

Nice store, good service – I've been in this store a couple times to have my Tag Heuer watch serviced. The staff has been very helpful. Each time I've entered the store, a salesperson has greeted me and asked if I need help. They removed links on my watch for free, and the saleswoman even showed me a few useful things about my watch that I wasn't aware of. (By the way, I did not purchase the watch in this store.) On one occasion, after being helped with my watch, I browsed around looking at other jewelry, and not one but two... read more

shespen 

on Citysearch

14 years ago

Shop here if you like getting “attitude” – I had ordered an extra link for my Omega Seamaster from Russell Korman by phone because there is now no authorized Omega dealer in St. Louis near my home. I was told it was back ordered and might be a few weeks. Since I knew I would be in Austin about then that seemed perfect. I thought I'd stop in the store while in Austin and check them out even though I didn't expect the link to be in. Sure enough it wasn't and when I asked if they knew when it would be expected the young lady at... read more

JDHarrison 

on Citysearch

15 years ago

Worst Service, period – My fiance and I went to Russel Korman because we believe in supporting local businesses. After ordering and receiving a wedding band, I went to pick it up. To my surprise, the ring was covered in deep blemishes. This was supposed to be a simple, white gold band with no finish; let alone blemishes. I asked the woman if this was normal for such a simple ring and she informed me that I could expect it to be scratched up in the course of wearing, therefore I shouldn't care about the blemishes it came with... read more