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Rudy Luther Toyota
- Car Dealers
- Golden Valley, MN
About this business
Location details
8805 W Wayzata Blvd, Golden Valley, MN, 55426, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Positive interaction with saleman however vehicle was sold before I could negotiate a price.
Business response:
Hello Rich! Thank you for your review, so sorry the vehicle was sold! Please email me at info@rudyluthertoyota.com if you are still in need of a vehicle as we get new inventory daily. Thank you!
HORRIBLE Customer service!! Here is my experience. I even tried to talk to the GM, who was less than helpful, with no empathy, nor attempt at customer service. I am absolutely appalled by the email below. Why would you even to bother to list your vehicles on external sites such as CarGurus, if you aren't willing to sell to people out of state? I was a director of credit for 15 years for a 3 Billion dollar region. I know about identity theft, and know how to take precautions without discriminating against a potential buyer. I... read more
Business response:
Hi Daphne,We apologize for the inconvenience.Unfortunately, it is our dealership's policy to only allow sales to customers in Minnesota and bordering states due to many reasons including identity theft, and it can be very difficult dealing with the buyer's state's regulations and restrictions.This is how we have chosen to do business, but we do appreciate your feedback.Thank you,Rudy Luther Toyota
HORRIBLE Customer service!! Here is my experience. I even tried to talk to the GM, who was less than helpful, with no empathy, nor attempt at customer service. I am absolutely appalled by the email below. Why would you even to bother to list your vehicles on external sites such as CarGurus, if you aren't willing to sell to people out of state? I was a director of credit for 15 years for a 3 Billion dollar region. I know about identity theft, and know how to take precautions without discriminating against a potential buyer. ... read more
Business response:
Hi Daphne, We apologize for the inconvenience. Unfortunately, it is our dealership's policy to only allow sales to customers in Minnesota and bordering states due to many reasons including identity theft, and it can be very difficult dealing with the buyer's state's regulations and restrictions. This is how we have chosen to do business, but we do appreciate your feedback. Thank you, Rudy Luther Toyota
Excellant
Business response:
Hi Cliff, thank you for the great review. We appreciate it!
Great team of people. Was fast and painless. On the road in my new vehicle in minimal time.
Business response:
So great to hear Pam, thank you for your business and the great review. Take care!
They did their job in friendly and straightforward manner.
Business response:
Hi Larry, thanks for the great review. We appreciate it!
I purchased the vehicle I looked up on CarGurus and have been pleased with the sales personnel, service & dealership as a whole.
Business response:
Hi Jessie, thank you for the glowing review :) We appreciate your business and hope that you are enjoying your vehicle. Take care!
They responded several times but never said anything different than what was stated in the add and the price was their best. Simply "do you have any questions"? Nothing to entice me to pursue it further.
Business response:
Hi Brian, thank you for your feedback! We will evaluate our processes and make necessary changes where needed.
They didn't seem real anxious to make a deal. I was willing to drive the 4 hours and write a check, but after hours of trying to deal back and forth, they would only come down $ 500 dollars plus offer a gas card. By the time they came up with that it was too late to drive over on a Saturday, even if I wanted that deal.
Business response:
Hi Dave,We appreciate your feedback. We are a Value Price dealership, which means we price our vehicles to where we believe we are the most competitive in the market, therefore we do not negotiate to further lower the price.We are sorry that you did not have a great experience due to the negotiation piece, but this is how our dealership has chosen to do business. Thank you for considering us in your vehicle search.
Frequently asked questions about Rudy Luther Toyota
How is Rudy Luther Toyota rated?
Rudy Luther Toyota has a 4.6 star rating with 5,646 reviews.
When is Rudy Luther Toyota open?
Rudy Luther Toyota is open now. It will close at 8:00 p.m.
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