Roxby Renault

Nathan McMahon 

on Google

a year ago

1* review - the costs were not agreed prior to works being arranged for the heat issue. - regarding the noise coming from the car, I was charged 1 hour labour to investigate the problem. I was told that the issue could not be found. As soon as I drove away from the garage, I heard the noise again. I would assume that the only investigation works that took place was with an engine fault reader. - I was told 2 hours labour total, which was wrong, because I called up and asked for a progress update at 13:15. Phillip told me tha... read more

Nathan M 

on Google

a year ago

1* review - the costs were not agreed prior to works being arranged for the heat issue. - regarding the noise coming from the car, I was charged 1 hour labour to investigate the problem. I was told that the issue could not be found. As soon as I drove away from the garage, I heard the noise again. I would assume that the only investigation works that took place was with an engine fault reader. - I was told 2 hours labour total, which was wrong, because I called up and asked for a progress update at 13:15. Phillip told me tha... read more

Emma Hodge 

on Google

a year ago

Booked in for a service at least 6 weeks in advance. Received a reminder text the day before stating they open at 8:30am. Turned up at 8:30am on the day and all doors locked and no one around. Waited 45 mins and nothing. It was Easter Saturday so assume they were actually closed and made a mistake with the booking despite an email conversation, telephone conversation and a reminder text re. the booking! Left a voicemail requesting to make a complaint. Someone called me back around 1.5 hours later and I was told that the memb... read more

jill gregory 

on Google

a year ago

The receptionist saved the day. My key fob decided to stop working whilst I was at the local dentist. I went in hoping for a hero and on this occasion that hero was a fabulous lady. Didn't make me feel silly for not knowing what to do and helped me over and above. She changed the battery for me and showed me how to do it next time. Excellent customer service. Thank you!! 

Virgile Marie 

on Google

2 years ago

Suite à une panne survenue dès notre arrivée en Angleterre, nous nous sommes arrêtés dans ce garage Renault. Accueil et prise en charge rapide. Nous recommandons vivement ce garage.