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Roto-Rooter Plumbing & Water Cleanup
- Contractors
- McKinney, TX
About this business
When the Seattle area needs a plumber, they call Roto-Rooter. We are available 24 hours a day, 7 days a week. Residential & Commercial Services. Trusted & Recommended since 1935, Roto-Rooter offers unmatched plumbing services backed by an 80+ year reputation for quality.
Location details
321 N Central Expy STE 309, McKinney, TX, 75070, United States
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On Sept 8 2021 I paid $1288.80 for a leak to get fixed, on Sept 13. 2021 no show, On Sept 14 2021 I paid another plumber to fix that same leak. $967 and it was fixed..Roto Rooter is refusing to refund me anything. I was scammed by Roto Rooter.
This company is a complete joke, I wish I never used them!!! Never completed a job, then sent a technician out to collect more money, but failed to respond to calls!!!! Completely disappointed I had to hire another company that not only did a better job but were cheaper and actually understands customer service! Shame on this company for being a scam!!! Stay away, stay away!!!!!!!!!
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
Just horrible and flat out fraudulent! Im so disappointed! They literally robbed me and the work they did was a ****job! I had a sewer water clog/leak in my basement. The team came out to dry and clean everything. My floors and carpets had to be ripped out. But they left it hazardous and halfway way completed. They didnt even finish pulling out the tile and cleaning other stuff. Then I got a **** of 12k!!! And now they want to do a lien on my house.They are a disgusting business. I will never recommend them to anyone. They a... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I called at 1 pm today and told my dishwasher and garbage disposal would be installed today. It is **** and I have called multiple times for a ETA. I kept getting I just texted the technician and they will call momentarily call with an ETA ***?!?!? Its **** . Its been ******6 hours!!!!! The last call I made I was told Im sorry I understand Here is a great thing to live by: IF YOU CANNOT DO IT COOL. JUST LET A GIRL KNOW!!! Do not keep giving me the canned ******** about the technician is on another job Just be honest people!!... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Terrible. Had a 10am appointment scheduled days in advance. Received a call at 11 am that it would be 1 1/2 hour delay. Called at 2, was told someone would call me back, never received a call back. Called to cancel at 4:30. Dont even deserve 1 star.
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
I contracted with Roto-Rooter to clear drains (from the gutter to underground drain) at two properties, my home and a former home that I rent. In addition, at the rental property, I asked for a bathroom sink drain to be cleaned.The technicians performed good work at both locations. I have two complaints about the billing for the services rendered:1) Discriminatory Pricing: At the rental property, I was charged $100 more for the same work (outdoor drain cleaning). I questioned this and was total it was because it is a commerc... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I needed a kitchen sink snaked out because of clogging. I thought a company as big as Roto Rooter would have to offer great service because of it's national reputation for cleaning drains. I was sadly mistaken. I booked service online. I requested service between 4-6pm. I received a voice mail saying they'll be there the next day between 8am-12noon. I received a text at 4pm saying, "He's on the way". I canceled service. Btw their dispatchers are on the mainland so they could give two, "blanks". Do yourself a favor. Run the o... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Scheduled Service but Zero commitment from RotoRooter.I contacted RotoRooter on the Wednesday, scheduled and confirmed an appointment for Friday between 1pm and 4pm.Friday came - I called multiple times, was transferred to dispatchers, and at around 4pm, the dispatcher contacted me to state that they have no Technicians available, so I will be put on the list for tomorrow.Saturday came - I called multiple times, was transferred to dispatchers, and at around 4pm, the dispatcher contacted me to state that they have no Technici... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Business practice that borders on fraudulent!Had a sewer backup on a Saturday. Roto Rooter was the only company I could get to come out. The offered a "free" camera inspection afterwards. I accepted. Rather than just look for the problem, the camera guy searched for problems under slab. He never said a word about anything he found there. Then, almost 3 weeks later, he found that we had sold the house. The new buyers contacted him about the tree root problem. It was only then he started discussing "separation" in the sewer li... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 3.5 star rating with 1,173 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
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