Roto-Rooter Plumbing & Water Cleanup

George I 

on BBB

3 years ago

They responded to a clogged septic line. They unclogged the line (double charged), and the tech notified the remediation unit. They sent a representative out that urged me to call off the company I had already contacted, that they could do it that day. Under duress with sewage backed up in the house, I agreed. He surveyed the site and mobilized a crew that came out that afternoon. Turns out they turned in an estimate/invoice to the homeowners that was erroneous. Square footage was off by about 100%. Charged for work they did... read more

Angela S 

on BBB

3 years ago

I had a drain back up in my basement, there was no standing water, but there was some residue on the basement floor near the drain. I called Roto-Rooter and they were out within 24 hours to misdiagnose the problem. They have no shame lying to woman, taking advantage of people who are not experts in plumbing and water issues or following up on future service needs. Service call July 14, 2022: First, Danny arrived early ~7:45AM. He had a lot of trouble snaking the drain and was quick to point out, he doesn’t ever struggle snak... read more

Kasey J. 

on BBB

3 years ago

Roto-Rooter came to my house for water damage remediation. Not only are these services over priced (ex: they charged over $35 to move a range 6 inches out and didn't unplug anything and they removed all my kitchen flooring which I later found out it was completely unnecessary. Charging a total of over $3,500) but most importantly, they put me and my family in a compromising situation with no regards to our health by not following proper procedures! When they started to remove the floor planks in the kitchen, one of the techs... read more

Daniel S 

on BBB

3 years ago

I contacted Roto-Rooter today, 8/21/22, asking them to service my kitchen sink drain/garbage disposal. I called around 10:00 AM and was told they had a plumber available between noon and 4:00 PM. I agreed and stayed home to wait for the plumber to arrive. At almost 3:30, I called asking for an update and was told the plumber would arrive by 4:00 PM. When the plumber hadn't arrived at 4:30 PM, I called again and was told it would be by 5:00 PM. At almost 6:00 PM, I called again and was again told they could not provide an exa... read more

Karen J. 

on BBB

3 years ago

Had a garbage disposal issue as it was leaking when using the disposal or the faucet. They did give us a time window of when they would be arriving to fix the issue. The disposal had to be replaced and we offered to go buy it but he left and came back with the disposal. The service was done less than an hour to install and they rob you of the labor charges. The labor was 3x more than the actual device and parts. They are a flat rate company, so it doesn't matter how long the job is or when they come out to service the issue.... read more

Haley A 

on BBB

3 years ago

I have many words about this company and not one is nice.They came out, charged just over $600 to snake the toilet and run the camera. The tech had to cut the bolts on the toilet (he did put new ones in).Upon running the camera (which I was never shown anything) the tech determined that the piping UNDER our home AND in the yard would have to be dug up and replaced. Estimate from him was $7200 (give or take some).Upon discussion with a dear friend, it was suggested to get a second opinion.So, I did.And come to learn, the pipi... read more

Jacklyn Z 

on BBB

3 years ago

Worst experience tore up my yard to install field lines refused to come back and fill in deep holes the owner said they are not responsible paid 10000.00 fore service and left us to hire a landscaper 

Adam T 

on BBB

3 years ago

Had an emergency (toilet tank over flowed through the handle and wouldn't stop plus the turn off valve was frozen - I ended up flushing every 4 minutes until they arrived) on a Saturday and they gave me a 4 hour response window, where they arrived with in 2.5 hours. The plumber was nice and knew what he was doing. He shut off they valve, provided a new pump, flap, and lowered the run off pipe which was higher than the handled and the reason for the overflow (a bad pump was the problem why it wouldn't stop filling). He also r... read more

M. L. 

on BBB

3 years ago

Had leaking toilet repaired and charge was $289. Work was well done and price fair. However replacement of toilet seat (I provided the new toilet seat) was $289. I thought this an exorbitant charge for two screws and 10 minutes. Make sure you ascertain fees before proceeding with work.