Roto-Rooter Plumbing & Water Cleanup

Danny P 

on BBB

2 years ago

The main issue I have is that they put my family's life at risk with their negligence. I had a main line sewage repair on 11/28/22 - that seemed to go well, although the guy was over 4 hours late with no call or explanation. On 11/30/22, the water restoration team finally came to my house to clean up sewage that had backed up into my crawlspace. Again - they were very late. I don't even know what time they started because I couldn't meet them since I had to leave for work. I never did get any call to say they had started or ... read more

Brian F 

on BBB

2 years ago

con artists. 1st visit tried to sell me on a 2400 job. Told me the clog repair was warrantied. 3 weeks later called them back to honor warranty, it was clogged again. This time different camera tech tried to sell us a $11,500 job. Cant trust this company. Sales company,not a service company. 

Rick Q 

on BBB

2 years ago

We had an emergency due to a city sewer main backup. The Roto-Rooter drain tech came out and immediately diagnosed the problem. It was a city main sewer backup. He called the city and within five minutes, a city water department worker came out and realized that the where the blockage was and arranged to have the city sewer flushed. The Roto-Rooter tech stayed at the house until the issue was resolved and the house drains were working properly. He then contacted the water restoration team at Roto-Rooter. The water restoratio... read more

Lisa N 

on BBB

2 years ago

They do not stand behind their work. Our kitchen sink was clogged and they came and “unclogged” it on Monday. Originally they quoted us $650 to unclog the kitchen sink which we talked him down to $200 to fix the problem with a 6 month warranty. On Thursday afternoon we found water coming out of a floor drain in the basement that is just farther down our pipes from the kitchen. Who knows how long it had been backing up since it had spread from the storage room to the finished part of our basement by this point into our carpet... read more

Brandon M. 

on BBB

2 years ago

Called for sewer backup into my main basement drain. After looking for 5 minutes for the vent/clean out in the yard, they decided to remove the basement toilet and snake through there. Another employee allegedly sent a camera in and "camera got stuck on a break in the pipe". I was quoted $15,000 to replace the pipe section outside and reline the pipe under the basement because it was in terrible shape. Got another company in for another opinion and this time I actually saw the camera screen. No break at all and pipes look gr... read more

Paul P 

on BBB

2 years ago

I called Roto Rooter for a price to fix my tub fault & they said $1800. I fixed it for less than $50. I don't remend Roto Rooter at all. All they want is money. They will never step foot on my property again. 

Gale B 

on BBB

2 years ago

Bad experience. Couldn’t get an answer on the address of local rotor rooter that services Lake Mary, Florida. I tried the 800 number who directed me to the local number that no one would answer so I couldn’t file a complaint with the BBB without the local address. It seems deliberate. The invoice only has Orlando printed on it. It also had a Chicago address and a Cincinnati address. I won’t use this company again and will advise others to avoid it. Also I paid an outrageous amount of money on other work because I didn’t have... read more

Jeffrey P. 

on BBB

2 years ago

Had a technician came by, our sump pump wasn’t draining well. A whole system was installed by Rooto Rooter 6 months ago. Was notified by the technician that if he found wipes, tampons or anything that can clogged the system, a whole system needs to be replaced & it will cost us $1850 - that’s how much we paid 6 months ago. The technician found few wipes in the system, wipes were removed & i asked, can he clean the system first & see, if it’ll work, technician said, long story short - it is working, technician said he will ch... read more

Spenser W 

on BBB

2 years ago

Made appt to come get well pump and pressure tank looked at. Showed up and said it wasn’t his job to climb under our house to get to pressure pump. Finally agreed but only one way in to where he needed to go where there’s sand and it was never disturbed. Needless to say he never even climbed under and checked our pressure pump and switch. Told us it would cost 5k for new well pump. Said would be back the next day at 10am. After 6 no call/no shows ****** showed up immediately and replaced the well pump but knew something wasn... read more