Roto-Rooter Plumbing & Water Cleanup

Mitchell S 

on BBB

2 years ago

TL;DR - Do not use Roto-Rooter for any drain services. Employees work on commission and will sell you unnecessary sewer line repairs using scare tactics. Sewer line cleaning was insanely expensive and sewer line needed to be cleaned by a 2nd company because it was not fully cleared. Story: Our sewer line backed up on February 26. I called the first number I could find with good Google reviews: Roto-Rooter. Once the sewer line was cleared, they brought out an 'excavation field supervisor' with a camera who scoped our sewer li... read more

Melissa B. 

on BBB

2 years ago

Thad Roto Rooter come out and fix our master bathroom shower. He explained to me what the problem was and approximately how long it would take to fix it. He was very kind and knowledgeable about plumbing. He did a great job and everything was completed in a timely manner. 

Jesse H 

on BBB

2 years ago

I had an excellent experience with Roto Rooter! I will use them in the future. 

Steve H 

on BBB

2 years ago

Great Service from first call Thru completion of our plumbing problems! Highly recommend them. Customer service team very polite and professional and the plumber technician on site extremely knowledgeable and experienced providing great quality of service in resolving our plumbing issues in a quick professional manner!!! Five Stars All The Way!!! 

Chris W 

on BBB

2 years ago

I had a great experience with our plumber, Van. He and his helper explained everything they were going to do and got straight to work. They cleared up my drain issue and leak. I would certainly use them again if I ever need anything. Thank you Van! 

Crystal M 

on BBB

2 years ago

Excellent experience with service, cleanliness and professionalism. Will definitely use again! 

Ada B 

on BBB

2 years ago

I had to have water mitigation complete after a neighbor’s pipe burst and flooded my home. The mitigation team was wonderful however the reason for the one star review is because of the accounting and billing department. My insurance was going to pay the bill however, they required various documents (W9, photos invoice, etc) in order to pay. When I emailed the contacts listed on my invoice (Cherie and Kenisha), I learned that they actually sent these documents to the wrong insurance company. I copied them directly onto an em... read more

Robert S 

on BBB

2 years ago

Rotor Rooter is a big rip off. I had a problem with replacing a shower cartridge in my shower. A simple process but I have arthritis and was not able to remove the cartridge which was a little stubborn. I had everything broken down and all the plumber had to do was pull the cartridge out and slide the new one in and re-assemble $483.00. I did have a $75.00 off coupon which brought it down to around $350.00, still absolutely way over priced for the job. I had the water turned off and had to leave town that same day so I had n... read more

Lora C 

on BBB

2 years ago

My elderly Father lives alone and when the pipe in the wall of the garage had a leak he called Roto-Roote because he thought they would be good. By the time they showed up hours later I had arrived and cleaned up all the water and turned off the main valve. The person from Roto-Rooter cut into the sheet rock and left it all over the floor. He then turned on the water and it leaked and flooded all over again, this time with sheet rock floating in it. He left it that way and then I was baraged with another part of their compan... read more