Roto-Rooter Plumbing & Water Cleanup

Johnny F 

on BBB

2 years ago

A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you. After 1 month... read more

JOANNE S 

on BBB

2 years ago

I had a terrible experience with this water restoration company. Their work was shoddy and I noticed they cut corners on the job. They left a mess behind and didn't even put the doors back up. They took all of my door stoppers and caused even more damage to my powder room sink, islander, and cabinets. Furthermore, they caused even more damages than the water did. I wish I could give this water restoration company zero stars for their dishonesty. Also, they lied on the contract they submitted to my home insurance company and ... read more

Chris S. 

on BBB

2 years ago

Cheats. Shower handle broke off. My normal company was busy so gave Roto Rooter a shot. Technician comes out and looks at issue. Quoted a price of $452.00 with invoice. I agree. I purchased the new hardware from Lowes. He indicated he could not guarantee proper installation being "unfamiliar" with brand. Clearly garbage since it was a national brand standard hardware. He says he'll be back after he goes "shopping". An hour and a half later he comes back and just walks into my house without knocking. He shows up with the chea... read more

Daniel S. 

on BBB

2 years ago

We had a basic bathroom sink clog, it took 15 minutes to fix and they charged us $411.00!! We paid it not really knowing what it should actually cost, but knew in our hearts it was too much!! A month later our drain for the washing machine was clogged, we called a different plumber, *******, $93.00 or free. Unfortunately he couldn't unclog the drain so it was free. Still needing a plumber we called ************, they came out, pulled a chunk of tree roots out of the drain and snaked it, 15 minutes later the drain was clean! ... read more

Daniel W 

on BBB

2 years ago

Super disappointed! Be wary! As much as I appreciate the convenience of Roto-Rooter and have used them in the past, I was very disappointed this time, almost violated. For less than 2 hours of work I was charged $875 of labor. I was charged $175 in parts which I looked up and the parts prices were under $45. Also I had to cut the floor open and repair it myself. They didn't even make a permanent fix. They used rubber boots in the area that they knew I would have to cover up and have no access to. I'm okay with the jacked up ... read more

Ryan K 

on BBB

2 years ago

I highly recommend anyone to avoid this company for plumbing work. Our experience with them was more akin to that of a sleazy salesmen than a reputable and professional plumber. They took advantage of us in the midst of serious plumbing issues by promising a speedy job to resolve all our problems at a very high price; and then the complete service was not even provided as originally agreed due to them breaking a section of pipe under our slab. When we requested a revised invoice they gave no clear or detailed information as ... read more

James B. 

on BBB

2 years ago

My wife and I woke up at 3 am on a Sunday to the sound of running water in our bedroom and bathroom. We immediately shut off the main water supply to the house but couldn't find any water leaking anywhere. The next day, since it was Sunday, I saw that Roto-Rooter would not charge extra to come out on a Sunday so I called them. A technician came out and told us it was a slab leak. He was very knowledgeable and told us it would be $575 for the leak detection, then up to $3,200 to fix the leak depending on where it was. Monday ... read more

Kelli K 

on BBB

2 years ago

Roto Rooter absolutely scammed me. They charge me $23,000 for a repair that I am now being told should have cost under $10,000. They demanded money upfront even when I stated insurance would cover part of the bill and the rest could be financed. We NEVER received an itemized bill. We are having to request one. They made everything feel like an absolutely emergency so we were vulnerable and taken advantage of. Furthermore, their work people were unprofessional. We heard them goofing off in our basement during the repair. And,... read more

Debbie S 

on BBB

2 years ago

I called Roto-Rooter to replace my water heater. The plumber was so friendly, polite and really knew what he was doing. He explained the process, how long it would take, and then took the old water heater with him. I will definitely call Roto-Rooter again anytime I need a plumber at my house.