Roto-Rooter Plumbing & Water Cleanup

Mary B 

on BBB

2 years ago

The tech showed up. He explained what he would need to do. When he was explaining it sound like it was going to be a difficult job.I was surprised with the cost of parts and the flat fee of $3500 for labor. If I would have know that the job would take less than 6 hours (the actual work took 2.5 hours)and then i was charged for the tech to drive to the store to buy the parts/supplies. I should have called around or read reviews from other Roto-rootor customers that they overcharg for their service. I paid roughly $600 per hou... read more

Diane A 

on BBB

2 years ago

Avoid doing business with Roto-Rooter Excavation After they unclog a sewer line, they send a complementary technician to look at your line with a camera. Camera footage may be deceiving if you are not used to looking at sewer lines. The technician helps interpret what you are seeing and may make you think it is worse than it really is. They can claim that they did not mislead you since you were looking at the camera picture. We scheduled a pipe burst for our long sewer line at $54,000. The Central San Inspector inspected the... read more

Jason C 

on BBB

2 years ago

Horrible experience with the payment process. After disputing the charges, they reduced the total. However, the associate reaching out for payment, Jocelyn, we are having to pay the higher price to avoid this moving to collections. The team working with estimates/payments have been rude and unresponsive. While the quality of work was acceptable, the process to complete an agreed-upon payment has been very unfortunate. The integrity of Roto-Rooter is questionable following this experience. 

Lorraine K 

on BBB

2 years ago

Anyone have issues with Roto-Rooter PIttsburgh for excessive charges? Had our garbage disposal replaced which could be purchased for $100-$110. Charged $248.37.for the disposal. Never informed us of what the total bill would be until job completed. Questioned him abut charges.Total bill came to $789.37 Called Central office. Told they could do nothing about the charge Peter K****** forgot to discount $75 from our bill. In addition, we got a call at 10:30am that said the tech person could be at house shortly not from original... read more

Thomas W 

on BBB

2 years ago

Company WAY overcharged my wife while I was out of town to clean out a pipe, almost a thousand dollars, so about triple what anyone else charges. Promised someone would be out a few days later to camera the line to figure out the problem & never called or will return calls. Had to bring someone back out to fix everything when I got back into town & to do their job plus dig up & repair the pipe the ACTUAL local plumber charged less than this company plus they actually did the job 

Rock M 

on BBB

2 years ago

Roto Rooter did a great job unclogging my stubborn kitchen drain. Adam was so professional and knowledgeable; He was personable and efficient. He cleaned out the drain in no time; and offered great tips on keeping everything running smoothly. I love their 6 month warranty on the services performed. I highly recommend Roto Rooter 

Nancy & Peter R 

on BBB

2 years ago

We strongly regret doing business with Tim M****, Field Supervisor, of Roto Rooter Colorado Springs, CO. N**** *** ***** ******* 

Darlene L. 

on BBB

2 years ago

After the 12/22 -12/27/2022 storm and cold weather, my bathroom and kitchen faucets froze and gave no running water. There was frozen water in the crawlspace so I called on 12/24/22 to have Roto-Rooter come to get the water out of the crawlspace. They scheduled 12/26 to come fix the issue. Other customers before me had burst pipes so they rescheduled for 12/27 to come. On the 27th they replaced two valves and said someone from restoration would call me to have the sump pump looked at and drain the water. They charged me $153... read more

Shelia W 

on BBB

2 years ago

Where to start on this? The team they sent are rock stars! They went above and beyond. I had a mess I didn't understand, but they diagnosed and had it taken care of the very next day. Speaking as a single mom, having a part of your home ripped apart can be upsetting and scary to say the least, however these guys eliminated a nasty situation and were very caring in doing so. To say they are "hardworking and efficient" doesn't even scratch the surface. They kept me informed every step of the way, were respectful, moved all my ... read more