This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Kapolei, HI
About this business
When you need an emergency plumber near me in Kapolei or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or b... read more
Location details
2106 Lauwiliwili St Ste 101J, Kapolei, HI, 96707, United States
Get directions
Had an appointment between 10 am and 1 pm. First call came in at 12:30 am that they are running late. After that every few hours they would call to tell me they were running late. They had me waiting all day and all night. Went to bed at 10:30pm with no one showing up. Never again. Be smart...dont waste your time.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
This is for the ******, AL location. On January 18, 2022, we had sewage come through our downstairs toilet and tub. We called your company for the issue. We spent $4 to $5k on a grinder we purchased from your company about 4 years ago. It only made sense to call roto rooter. Chase came out and stayed for less than 10mins. He ran water in my bathtub, bathroom sink and flushed the toilet and left. I told my husband he didn't do anything, and this could happen again. It did cause small water damage to my carpet. On January 19, ... read more
I contacted my local Roto Rooter (***********) for a clogged kitchen drain on Sunday, January 30. I fully expected a surcharge because it was a weekend but when the plumber got to my home, he immediately quoted $550(!). When I balked, he lowered it to $450 right away which was still too much. He asked me how much I was willing to pay and, being put on the spot, I said $200. He called his manager on speakerphone (making sure the person on the other end of the line knew I was listening) and received approval for the $200. I sh... read more
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
TERRIBLE!!! Waitied around all day for a no show. Had I known how Atrocious the reviews were I would have never in 1 million years called them, a waste of my life. I want to charge them so I can get my life back
Believe all the negative reviews. I wish I had checked the review of roto rooters before I called them to my home. They overcharged me just to drain my sewer and take camera shots, and then tried to charge me an additional $630 to send me a copy of the shots they claimed they had taken. Then they gave me an outrageous quote for repairs, but I was lucky enough to check their reviews before engaging them to work on the repairs. I ended up calling a local plumber who quoted the job at half the price. Use this company at your ri... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is P*******************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
misleading. There website says free estimate and when plumber showed up he wanted $330.00 to diagnose the issue. THAT IS NOT A FREE ESTIMATE. They use the free estimate as a scam to get in the door hoping the customer will relent and use their service. If they can't be honest about there policy then how can anyone trust that they will give them fair service. DO NOT USE THIS COMPANY. ROTO-ROOTER IS A SCAM....
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
They told us that they would be out to fix our backup between 8-12 then canceled the appontment at 10. i wish i know that they wern't coming at 5:30 when i made the appontment, i could have got someone else.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Kyle is a blatant lazy liar. He serviced my apartment as a vendor for the complex where I reside for a clogged drain that has been an ongoing issue for my entire 3-year residency at this complex. On Jan 11, 2022, Kyle was sent to my apartment WITHOUT NOTICE from our rental office (separate issue) and was rude, did not introduce himself, and LIED stating that I ran the water repeatedly after he asked me several times not to run water as he removed the clog. Upon calling to file a complaint directly with the management, Holly ... read more
I had roto-rooter to come out to my home to change my sump pump. The technician told me that the cost of a sump pump would cost me $449.00. The whole job itself with labor will be around $800.00. I told him, could it be cheaper if I went and bought my own sump pump and he told me yes. He came back to my home two days later to install the pump & parts that I bought myself from *****s. After completing the job, he hit me with a $492.00 bill just for labor alone. Wait a minute!!! If I bought the pump from them, I would have pai... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 4.1 star rating with 1,944 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com