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Rogue Credit Union
- Finance
- Medford, OR
About this business
Specialties Rogue Credit Union is a relationship based financial service organization partnering to grow financially healthy, secure families and communities. Rogue Credit Union has been serving Southern Oregon for over 55 years. Rogue Credit Union is a state chartered, community-based credit union whose membership is open to all who live, work, worship or attends school in the state of Oregon. Rogue Credit Union serves over 85,000 members with an asset base of over $943 million and a loan portfolio of over $768 million. Rog... read more
Location details
1370 Center Dr, Medford, OR, 97501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedMiranda Triplett is amazing! If you are looking for a home loan I highly recommend speaking with her first. She is full of information and wont steer you in the wrong direction. Thank you Miranda for all your help.
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Absolutely the worst phone customer service I have experienced. After calling at least 5 times my issued of having my credit score affected negatively because my account number was entered wrong in their system from where my monthly payments were going to be taken automatically, it had the last number missing and my payment was late. I called RCU at least three times before my payments were suppose to be taken automatically to make sure they had received a copy of the check w… See more
The clerks at the Rogue Cu on Dahlia street in Klamath Falls are extremely rude and condescending . I was treated very poorly here. They made it clear that they do not value the time or business of their members. From management down they were unprofessional,unapologetic and nonchalant about the inconvenience that occurred due to a bank computer system malfunction at their locations ATM. The customer service provided by the employees at the Rogue Credit Union on Dahlia street is sub par. The customer service on Washburn is a... read more
FIX THE PHONES ! LET SOMEONE ACTUALLY GET TO A PERSON. ZERO SCORE FROM ME!
Business response:
Hi, Patsy - We're sorry to hear you had trouble reaching us yesterday. We did experience an unexpected high volume of calls yesterday, in response to the announcement of stimulus payments. If you message us your contact information, we can have one of our Member Service Specialists reach out to you today.
Bring back the drive up teller option. It doesn't make sense, especially with COVID to make everyone go inside for services. I spoke to a teller about it and they said there wasn't enough interest in the drive through to warrant having it available. I definitely utilize the service at least once a week, so that doesn't seem right.
These guys ROCK. I’ve never had a problem banking with them. Today I commented on one of their fb posts that I really needed to speak to them to access funds during the Almeda fire and they reached out via dm and in less than ten minutes I was on the phone with a rep even though they’re closed today (Sunday).
Even though they knew I was struggling to pay my auto loan due to being medically discharged from the military and unable to find a job due to this dumb pandemic they still sent me to collections and my credit has taken a huge hit. I’ve only been late “by accident” one other time over a year ago. Thanks a lot rogue. The ONLY business to not help me out during this hard time. I wouldn’t recommend them to anyone.
These people are a nightmare. They let me take out a huge auto loan as a 19 year old. I will take responsibility for that. I tried everything on this earth to get out of it. They wouldn't approve anyone I brought in to take over my auto loan. I brought in atleast ten people. they would approve me at 19 though for some reason. I had no choice but to sell the car for less than I wanted to because I couldn't get out of it. they wouldn't help me in any way shape or form. it's been a nightmare. never again. some of the staff are ... read more
Business response:
Hi, Ryssa - we are truly sorry to hear about your experience with Rogue. We're always working to improve and take feedback to heart. We'd love the opportunity to hear more about your experience - please message us your contact information, and one of our Assistant Vice Presidents will reach out to you.
Frequently asked questions about Rogue Credit Union
How is Rogue Credit Union rated?
Rogue Credit Union has a 4.1 star rating with 293 reviews.
When is Rogue Credit Union open?
Rogue Credit Union is open now. It will close at 6:00 p.m.
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